Performance Operations Support Associate/Specialist

• Process escrow and mortgage account maintenance requests.
• Research and resolve account exceptions and illogical conditions.
• Prepare, track, compile, and maintain operational reports and records.
• Perform data entry, recordkeeping, and data maintenance with accuracy and timeliness.
• Follow established internal policies, procedures, regulatory standards, and guidelines.
• Review information, identify concerns, ask appropriate questions, and escalate issues when necessary.
• Meet established productivity, quality, and deadline expectations.
• Participate in training and cross-training across additional processes, departments, or work areas.
• Support reviews of work quality and productivity standards as assigned.

• High school diploma or equivalent
• Four or more years of experience in business and general office environment

• Strong attention to detail and commitment to producing accurate, high-quality work.
• Ability to manage deadlines and complete work in a timely manner.
• Effective verbal and written communication skills.
• Willingness to learn new processes and cross-train in other areas.
• Ability to recognize concerns, ask questions, and escalate issues appropriately.
• Critical-thinking and problem-solving skills, particularly when reviewing complex or specially handled accounts.
• Experience with account maintenance, exception processing, data entry, reporting, mortgage servicing, or another operational environment is helpful.

The role has an in-office expectation of 3 or more days per week at one of the posted hub locations.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.