People Solutions Analyst

• Administer, monitor, and track cases from intake through closure, ensuring timely execution and alignment with applicable company policies and country-specific requirements.
• Prepare, review, and coordinate documentation, including employment related materials, calculation inputs, approvals, and employee communications.
• Partner with Payroll and Finance to support accurate payment processing, reconciliation, and resolution of payment-related questions.
• Serve as a knowledgeable point of contact for employees, managers, and People Team stakeholders on processes, timelines, policies, and procedures.
• Maintain accurate case records, documentation, and reporting while adhering to strict confidentiality standards for sensitive employee information.
• Collaborate with Legal, Employee Relations, People Business Partners, and other internal teams to support case management, documentation accuracy, and timely issue resolution.
• Conduct audits, peer reviews, and data validation to support accuracy of calculations, documentation, case status, and operational reporting.
• Identify process gaps, support root-cause analysis, and recommend improvements to strengthen quality, timeliness, consistency, and employee experience.
• Use HR systems and case management tools, including Workday and ServiceNow, to research employee information, document activity, update cases, and support operational workflows.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

• 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3 or more years of relevant HR operations, People Shared Services, employee lifecycle, or systems operations experience.
• Experience in HR operations, People Shared Services, employee lifecycle administration, or a related operational support function.
• Demonstrated ability to manage confidential employee information with discretion, integrity, and sound judgment.
• Analytical capability to conduct audits, validate data, identify discrepancies, and support accurate case and payment processing.
• Strong attention to detail, organization, and follow-through in a deadline-driven environment.
• Strong written and verbal communication skills, with the ability to explain processes clearly to employees, managers, and cross-functional stakeholders.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $76,000.00 to $ 117,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.