People Services Generalist - EWF - French Speaker

The People Services Generalist - EWF supports the External Workforce function by managing HR operations, data integrity, and employee lifecycle activities in alignment with Sanofi's policies and Service Level Agreements. Acting as a key point of contact for external workforce queries, this role ensures seamless coordination across systems, teams, and stakeholders. The People Services Generalist contributes to the delivery of a consistent, high-quality HR service experience while supporting compliance, continuous improvement, and knowledge management initiatives within the People Services function.

With respect to People Services (PS) operations in the Budapest Hub, the following areas are covered on a European or Global scale:

• People Life Cycle Management
• Knowledge Base Management and Employee Query Handling
• External Workforce Management
• Global Learning Services
• Quality, Performance, Employee Master Data & Reporting
• Mobility Services

Main Responsibilities

• Manage master data and employee lifecycle activities in accordance with defined Service Level Agreements (SLAs), ensuring accuracy and timeliness across all related systems
• Process external workforce tickets and queries, resolving issues directly or escalating to appropriate teams (CREW, SimplifyVMS, Workday, Sailpoint etc.)
• Coordinate termination and offboarding activities for external workforce populations, ensuring smooth and compliant end-to-end processes
• Handle direct employee queries via ticketing system, providing timely, accurate, and professional responses to all inquiries
• Monitor operational KPIs and ensure compliance with Sanofi policies, guidelines, and regulatory requirements including GDPR
• Maintain and update documentation, including Desktop Procedures (DTPs) and related materials to ensure accuracy and accessibility
• Support knowledge management systems and facilitate effective knowledge transfer upstream and downstream within People Services
• Drive continuous improvement initiatives to enhance efficiency, quality, and overall employee experience within the People Services function

Experience

• Manage master data and employee lifecycle activities in accordance with defined Service Level Agreements (SLAs), ensuring accuracy and timeliness across all related systems
• Process external workforce tickets and queries, resolving issues directly or escalating to appropriate teams (CREW, SimplifyVMS, Workday, Sailpoint etc.)
• Coordinate termination and offboarding activities for external workforce populations, ensuring smooth and compliant end-to-end processes
• Handle direct employee queries via ticketing system, providing timely, accurate, and professional responses to all inquiries

Technical and Soft Skills

• Computer literate and proficient with HR/Human Capital Management tools and systems, including Workday and SAP Fieldglass
• Familiarity with Ticketing Management tools (e.g., ServiceNow) is considered an advantage
• Strong interpersonal and communication skills with ability to interact professionally with internal and external stakeholders, demonstrating a customer-centric approach
• Organized and structured in task execution, with strong problem-solving abilities, attention to detail, and capacity to manage competing priorities and meet deadlines

Education

• Graduate or master's degree with HR or business administration (essential)
• Hands-on experience in an HR role, preferably in an international multicultural environment (advantageous)

Languages

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