People Ops Manager

• Own and improve core people operations processes across the employee lifecycle, from onboarding through offboarding

• Track and report on key people metrics, including review completion, headcount movements, onboarding progress, and other operational indicators

• Design, launch, and refine performance review cycles, calibration processes, and supporting documentation

• Administer and improve people systems, documentation, and workflows across HRIS, payroll, benefits, and employee records

• Help ensure people processes are compliant, well-documented, and scalable across states, teams, and growth stages

• Own employment documentation, policy administration, and coordination with legal or external partners as needed

• Support compensation and promotion cycle logistics, including tracking, documentation, and process coordination

• Partner with managers on employee relations issues, performance follow-up, and organizational changes

• Identify gaps in current people operations workflows and implement simple systems that improve consistency and execution

• 5-8+ years of experience in people operations, HR operations, or a people generalist role in a high-growth startup or scale-up

• Strong experience building and running performance review processes and manager-facing people workflows

• Hands-on systems thinker who enjoys building from scratch and improving workflows

• Proven ability to introduce structure in fast-moving environments without overcomplicating processes

• Solid understanding of employee lifecycle operations, compliance fundamentals, and people documentation best practices

• Highly organized and detail-oriented, with strong operational judgment and follow-through

• Comfortable handling sensitive employee situations with discretion, sound judgment, and professionalism