People Operations Lead

• Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systems

• Partner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation tracking

• Own Masabi's EOR and PEO relationships, ensuring that employment laws, compliance guidelines, benefits and local norms are addressed and followed throughout the global workforce.

• Build and improve processes, workflows, programs and self service experiences so they're clear, consistent and easy to follow

• Keep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need it

• Keep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee records

• Work closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothly

• Build more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycle

• Own documentation and knowledge management for the People team, so process, policy and know-how live in one clear place, not just in people's heads

• You bring broad, strong HR Generalist experience, across People Operations, HR Operations or a similar remit, and you're comfortable owning things end to end

• You have solid employment law fundamentals and working knowledge of HR practices across different countries, and you know how to apply that practically, not just in theory

• You're confident with systems, spreadsheets and data, and you use them to stay organised, spot patterns and support decisions

• You can manage external providers, from payroll and EOR partners to benefits and background-check vendors, negotiating terms and holding them to agreed service levels.

• You're a builder at heart. You look for ways to create solutions that scale and have a meaningful impact over time, not just quick fixes

• You're happy being hands-on, and care about getting the detail right without losing sight of the bigger picture

• You're proactive and self-directed, you don't wait to be told what to do, you notice gaps and step in to fix them

• You bring empathy and good judgement in how you support people, especially when things are sensitive or unclear

• You're eager to use automation, AI or technology to simplify work and improve the employee experience

• Experience in a tech or scaling environment, where processes are evolving and not fully built yet

• Familiarity with UK or EMEA employment practices

• Familiarity with HR systems like BambooHR, and confidence picking up new tools quickly

• Experience supporting remote or globally distributed teams

• Some exposure to vendor management, payroll inputs, benefits or EOR models

• 25 days holiday per year plus the Christmas Shutdown (another 3-4 days)

• Premium medical care via Regina Maria

• Mental health support

• Menopause support

• Regular social gatherings with a monthly allowance for each employee

• Up to €1000 training budget per year

• €200 to spend on your home office

• Choice of workstation

• Ability to work for up to 3 months per year from any country in the world