Patient Services Lead

Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma or equivalent education/experience

• 4 years of recent relevant experience.

• Basic knowledge of insurance policies and procedures, as well as patient billing.

• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Possess outstanding written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.

• Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.

• Broad knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).

• Prioritize and delegate assignments and work within standardized policies, procedures, and scientific methods to achieve department objectives and meet deadlines.

• Work autonomously, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.

• Identify, evaluate and resolve complex that arise with little or no precedent.

• Ensure the privacy of each patient's protected health information (PHI).

• Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).