Out of Hours - Business Travel Consultant - Remote, UK (Part Time)

When travel plans change unexpectedly, flights are disrupted, or urgent assistance is needed outside of normal business hours, our Emergency Assist team steps in. We're looking for a customer-focused Emergency Assist Travel Consultant who thrives in a fast-paced environment and enjoys solving problems, supporting travellers, and delivering exceptional service when it matters most.

This is an exciting opportunity to join a highly collaborative team where no two shifts are the same. You'll work with corporate travellers, helping them navigate travel disruptions and providing expert support across a variety of travel scenarios. As one of the first points of contact for customers, you'll play a vital role in delivering a world-class service experience

As an Emergency Assist Travel Consultant, you'll:

• Provide outstanding customer service and travel support in an after-hours environment

• Manage urgent travel requests, itinerary changes and disruptions

• Build strong relationships with customers, travellers and internal teams

• Utilise your travel expertise to identify solutions quickly and effectively

• Maintain high service standards while meeting operational targets and KPIs

• Advocate customer-first solutions while supporting preferred supplier strategies

• Collaborate with colleagues to ensure seamless support for travellers around the globe

We're keen to hear from travel professionals who are passionate about customer service and enjoy finding solutions in challenging situations.

You'll likely have:

• A minimum of 2 years' experience as a Travel Consultant

• Experience using Amadeus GDS or similar

• Strong travel industry and fares knowledge

• Excellent communication and relationship-building skills

• A proactive, solutions-focused approach

• The ability to multitask and remain calm under pressure

• Strong attention to detail and a commitment to delivering exceptional service

• A genuine team-player mindset and willingness to support colleagues and customers alike

16.25 hours per week

• 1 Weekend Shift: 08:30 - 20:30

• 1 Weekday Shift: 17:00 - 22:30

• Bank Holidays: As rostered

The weekend shift operates on a rotating basis:

• Work Saturday one weekend

• Work Sunday the following weekend

Your weekday evening shift will rotate across the week to support operational requirements.