OPS - Deputy Manager - Inbound Call Center
PNB MetLife
IndiaPosted 20 days agoDiscoveredMatch locked
Full-timeIT Jobs
About the role
Job Description ? Call Abandonment Rate ? First Call resolution ? TNPS Score ? CSAT Score ? Service Level ? Outbound Connect Ratio Key Responsibilities: ? Monitor Call centre performance, Queue management. ? Supervise the on-floor escalation call management process. ? Participate in coaching, reviews, call quality auditing and training assessments. ? Preparation of plans related to call centre pro
Not included in the source posting: about the role, what you'll do, qualifications, benefits.
Who can apply
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