Operations Agent – Student Worker (Swedish speaking)

• Analyze and evaluate credit applications to produce responsible, transparent offers

• Follow credit policies and regulatory standards with precision

• Communicate with customers across email, chat, phone, and social media

• Ensure top-quality customer experience - every interaction counts

• Handle administrative tasks, including AML/KYC checks, customer verification, and regulatory documentation

• Suggest and implement improvements to processes, tools, and workflows

• Collaborate closely with a supportive, energetic, cross-functional team

• Qualifications & Skills

• Experience working with internal tools, multi-step workflows, or case management systems.

• Experience fintech operations, KYC/KYB processes, quality assurance, customer operations, or similar areas is a plus.

Technical & Analytical Abilities:

• High system literacy; comfortable learning complex internal tools quickly.

• Strong pattern recognition and analytical thinking.

• Ability to investigate issues and distinguish between user mistakes, data inconsistencies, and potential system errors.

• Native-level Swedish and fluent English.

• Bonus: Knowledge of one of our other core market languages.

• Is motivated to grow and learn within fintech

• Works ethically and cares about helping customers regain financial control

• Enjoys being part of an ambitious, international, mission-driven team

• Wants to make a real impact rather than only executing routine tasks

• 65 hours per month on average 10-15 hours per week and stepping in when needed

• A modern office in central Stockholm

• A diverse team from all over the world

• Real opportunities for learning, development, and career progression

• A supportive and high-performing Operations team

• Snacks, After-work hangouts, wellness perks, and top-tier tech gear

• A workplace that values curiosity, innovation, and continuous improvement

This role is designed to work well alongside university studies or another part-time job. Our working hours are scheduled during both weekdays and weekends. We offer you the opportunity to combine your studies with practical experience in a collaborative environment focused on learning, problem-solving, and making a real impact. This is your chance to join a fintech company transforming financial health and grow alongside a team that's just getting started.