Operations & Admin Coordinator - UK hours
VirtuHire
South AfricaPosted 10 days agoDiscoveredMatch locked
RemoteFull TimeOperations
About the role
Our client in the UK is looking for an
Operations & Project Administrator
to help them move the needle internally as they grow and mature as a technology services business.
This role is responsible for keeping the engine running: progressing internal projects, ensuring tickets always have a next step, managing escalations, improving how they work, and making sure nothing stalls.
You won't be expected to be a technical engineer,but you will need to understand how an MSP works, how ticket systems operate, and how projects and support flow through a tech business. This is an outcome‑driven role, focused on momentum, clarity, and continuous improvement.
Internal Operations & Delivery
- Own and progress internal projects that improve how we operate as a business.
- Act as an extension of the Project Manager / Operations function.
- Ensure work streams always have a clear next action, owner, and timeline.
- Identify blockers early and drive resolution.
Ticket & Workflow Management
- Oversee ticket queues and ensure tickets are actively progressing.
- Chase updates, escalate where required, and prevent stagnation.
- Ensure priority issues and uptime-related escalations are handled promptly.
- Maintain clarity between support work, project work, and internal initiatives.
Process & Continuous Improvement
- Identify inefficiencies in systems, workflows, and ways of working.
- Recommend and help implement improvements, automation, or simplification.
- Support documentation of processes so work is repeatable and scalable.
- Ask "how could this be done better, slicker or more efficiently?".
Stakeholder Coordination
- Coordinate between technical staff, project managers, and leadership.
- Support communication around status, risks, and progress.
- Help bring structure and follow-through to internal initiatives.
Essential
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Experience working in an MSP, IT services company, or similar tech environment.
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Strong understanding of how ticket systems, projects, and support teams operate.
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Highly organised with excellent follow‑through.
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Naturally proactive — sees what needs doing and gets on with it.
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Comfortable managing multiple moving parts.
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Desirable
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Experience with tools such as PSA/ticketing systems (e.g. Autotask, Halo, ServiceNow, Zendesk, Jira, Monday, etc.).
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Exposure to internal improvement projects or operational roles.
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What This Role Is Not
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Not a technical engineer role.
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Not purely admin or note‑taking.
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As we scale, internal friction becomes the biggest risk. This role exists to
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Protect delivery quality.
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Keep standards high.
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Reduce noise and inefficiency.
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Help the leadership team focus on growth.
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Ideal Personality Fit
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Driver over a passenger.
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Self-starter and highly motivated.
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Calm, structured, and dependable.
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Comfortable challenging “how we’ve always done it”.
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Enjoys bringing order to complexity.
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Takes pride in finishing things properly.
Originally posted on Himalayas
Not included in the source posting: benefits.
Skills
jira
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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