NPI Product Engineer
About the role
What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
As a Product Engineer (Sustaining & NPI), you will support a portfolio of inspection and metrology tools including optical profilers and component inspection machines.
This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs
- Product NPI engineering activities, focusing on service including engineering material, documentation, configuration control, FRU's and Jigs.
- Work with cross functional teams of engineers, manufacturing, supply chain to define and maintain the new product service structure.
- Implement processes methodologies, including test and troubleshooting related items.
- Setup complex project plans, across multiple resources disciplines, and drive to completion.
- Create, review, and submit engineering change orders (ECOs) as needed.
- Self-managing priorities and activities to support the transfer to production of multiple products.
- Support the field service team by coordinating the assembly and shipment of the required spare parts.
- Prepare Cost of Service COS model (bottom-up and top-down) during concept phase, and update them as new information is available.
- Works with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Trains the trainer, and teach or co-teach initial courses.
- Work closely with Engineering teams, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements
- Ensure that learning on current generation tools is captured and applied to next generation designs.
- Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products
Minimum Qualifications
- Bachelor's Degree in Engineering, Physics, Electronics, Optics, Mechanical, or related technical field and two (2) years of proven experience
- Knowledge of servers, electrical and mechanical systems, and/or motion control
- Experience in a Systems or NPI/Process Engineer role.
- Strong analytic and data analysis skills.
- Person who will thrive in this job is interested in technology, human factors, business, driving improvements, and enjoys communicating and building working relationships
- Knowledge or experience with industry standard problem-solving methodologies and models.
- Motivated by helping others succeed, enjoys teaching, troubleshooting, working with groups of people and explaining sophisticated things as simply as possible.
- Occasional domestic and international travel, including to the United States, may be required as part of this role between 10% and 20%
About KLA
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