Network and Technology Operations Analyst
Arctic Wolf
Bengaluru, INDPosted 2 days agoDiscoveredMatch locked
Full time2+ years exp
#RunwiththePack
At Arctic Wolf, we're on a mission to
end cyber risk
.
We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.
More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.
We're constantly looking for talented people to join the Pack and help us take our performance to the next level.
Job Description
At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the
Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60
lists, and we recently took home the
2024 CRN Products of the Year
award. We're proud to be named a
Leader
in the
IDC MarketScape
for Worldwide Managed Detection and Response Services and earning a
Customers' Choice
distinction from
Gartner Peer Insights
. Our
Aurora Platform
also received
CRN’s Products of the Year
award in the inaugural
Security Operations Platform
category. Join a company that's not only leading, but also shaping, the future of security operations.
Our mission is simple:
End Cyber Risk.
We're looking for a
About the role
to be part of making this happen.
Position Overview and Objective
The Network and Technology Operations Analyst provides operational support for Arctic Wolf's security services by monitoring customer environments, troubleshooting technical issues, and ensuring the health of deployed solutions. This role demonstrates independence in resolving routine issues, revising playbooks when gaps are identified, and mentoring peers on basic troubleshooting. Analysts at this level also contribute recommendations for process improvements and continuously expand technical knowledge.
Primary Responsibilities and Duties
- Independently monitor and maintain operational health of sensors and scanners in customer environments.
- Troubleshoot endpoint agent installation and connectivity issues using documented procedures; escalate advanced issues as needed.
- Resolve cloud sensor configuration and communication problems with minimal guidance.
- Triage customer requests, apply playbook-driven solutions, and recommend improvements based on findings.
- Revise troubleshooting documentation or playbooks when gaps are identified.
- Investigate and interpret moderately complex technical issues to identify solutions.
- Interact effectively with customers and internal teams to ensure timely resolution of issues.
- Mentor new team members on processes and troubleshooting techniques.
- Participate in after-hours coverage rotation for urgent support needs.
- Attend training sessions to expand technical knowledge and improve job performance.
Key Skills
- Networking fundamentals (DHCP, DNS, VLANs).
- Familiarity with Windows, Linux, and Mac operating systems.
- Basic virtualization experience (VMware, Hyper-V).
- Cloud technologies (AWS, Azure).
- Strong troubleshooting and communication skills.
- Ability to follow structured processes and contribute to improvements.
Minimum Qualifications
- Currently enrolled in or recently completed a degree in IT/Cybersecurity OR 2 years of IT industry experience.
- Demonstrated interest in networking or cybersecurity.
- Customer-facing experience in any capacity.
Preferred Qualifications
- CompTIA Network+ or Security+ certification.
- Experience with deployment tools (GPO, SCCM, Intune, Jamf).
- Familiarity with scripting (PowerShell, Bash).
Environment and Physical Demands
Work is primarily sedentary in nature and can be executed sitting or standing positions in an office environment.
Requires ability to utilize technology related to using a keyboard, verbal communication, and work with device screens which require visual acuity.
If located in a company office, often requires the mobility to physically navigate the space.
In the event of business travel, mobility sufficient to utilize public and private transport and navigate to essential locations.
May include moving or lifting of 25 pounds or less (e.g., office chair, reams of paper).
About Arctic Wolf
At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including
Top Workplace USA
(2021-2024),
Best Places to Work – USA
(2021-2024),
Great Place to Work – Canada
(2021-2024),
Great Place to Work – UK
(2024), and
Kununu Top Company – Germany
(2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.
Our Values
Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that - by protecting people's and organizations' sensitive data and seeking to end cyber risk - we get to work in an industry that is fundamental to the greater good.
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here .
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
All wolves receive compelling compensation and benefits packages, including:
Equity for all employees
Flexible time off and paid volunteer days
RRSP and 401k match
Training and career development programs
Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
Robust Employee Assistance Program (EAP) with mental health services
Fertility support and paid parental leave
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.
We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our
entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing recruiting@arcticwolf.com.
Security Requirements
Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration
Regulations ("EAR"). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Benefits
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- 18 days annual leave, flexible holidays & festivals, and paid volunteer days
- Training and career development programs
- Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance.
- A modern workplace in Helios Business Park in Bengaluru
Security Requirements
At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business and customer information.
Depending on the role, employment may be subject to background verification and additional regulatory or compliance requirements, including obligations related to data protection and export control laws where applicable.
Your next big opportunity starts here - apply today and help us end cyber risk.
Skills
cybersecurityawsazurebashlinux
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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