Network Services Officer

The Network Services Officer supports the reliable operation of Catholic Archdiocese of Canberra and Goulburn Limited (CACGEL)'s network and telephony services across schools and office locations. The position installs, configures, monitors, and maintains network infrastructure, assist with upgrades and service improvements, and troubleshoots incidents affecting connectivity and related services.

CACGEL's network environment is continuing to evolve and modernise, including the adoption and ongoing development of SD-WAN and other contemporary network technologies. The position will contribute to this transition by supporting implementation activities, adapting operational practices, and helping to embed new technologies into ongoing service delivery.

The Network Services Officer plays an important role in maintaining and improving CACGEL's cyber security posture. The position works closely with the Cyber Security team to implement approved network security controls and secure configurations, address identified vulnerabilities, and support the response to network security incidents.

Key responsibilities of the role include:

• Install, configure, monitor, maintain, and support CACGEL's network infrastructure and services, including switching, wireless, firewalls, SD-WAN, and telephony.

• Monitor network availability and performance, respond to incidents and service degradation, and escalate complex or high-impact issues to technical specialists and service providers.

• Implement approved network security controls, undertake security and configuration checks, and support the response to identified vulnerabilities and network security incidents.

• Contribute to network modernisation, upgrades, migrations, testing, and service improvements, supporting the successful transition of new technologies into operational use.

• Maintain accurate technical documentation and operational reporting, share technical knowledge, and provide guidance and practical support to ICT Operations colleagues.

• Attractive remuneration package

• Access to salary packaging, including novated leasing

• 24 weeks of paid parental leave (maternity/adoption)

• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)

• Support for professional development and study opportunities

• Access to the FLOURISH Employee Wellbeing Program, offering a range of benefits and offers, traditional counselling and holistic wellbeing services

• Diploma or degree in information technology and/or or equivalent relevant experience

• Ability to obtain and maintain Accreditation in accordance with Work Teach and Lead in Catholic Education Canberra and Goulburn policy

• Working with Vulnerable People (WWVP) registration and Working With Children Check (WWCC)

( Please note these clearances are not required at point of application however are required prior to commencement )

• Current Drivers Licence.