Named Technical Support Engineer

As the Named Support Engineer dedicated to a single enterprise customer, you will:

• Become the technical continuity for the customer's computer vision deployment across your region.

• Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.

• Serve as the regional representative of Roboflow inside the customer's environment - trusted advisor, technical guide, and escalation point.

• Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).

• Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.

• Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.

• Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.

• Identify latch‑lifter opportunities that expand adoption of Roboflow technologies.

• Ensure high-quality communication and expectation setting with customer stakeholders.

• Participate in Support's on-call rotation as needed.

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).

• Strong scripting skills in Bash and Python.

• Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.

• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.

• Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.

• Contextual Problem Solving: Strong questioning and listening to understand customer environments.

• Relationship Building: Able to form trust quickly and operate as a long-term technical partner.

• Translating Complexity: Skilled at making technical topics understandable to non-technical stakeholders.

• Managing Sensitive Issues: Calm under pressure, structured in updates, disciplined in follow‑through.

• Opportunity Identification: Recognizes when workflows or tooling can improve and articulates why.

• Proactive Knowledge Sharing: Creates content, updates runbooks, and contributes to internal/external KBs.

• Enablement Mindset: Enjoys teaching customers and building their maturity in using the platform.

• Process & Tooling Evolution: Surfaces patterns, proposes improvements, and supports RCA processes.

• Experience with the Roboflow platform.

• Prior named-account support or Technical Account Manager / DSE experience.

• Pre-sales, solutions architecture, or consulting background.

• Ability to articulate technical value as business outcomes.

The target compensation for this role is $150K - $200k OTE- this uncapped.

In addition to our cash compensation, we offer generous perks and benefits. Below are some of the highlights:

• $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers

• $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space

• $350/mo AI Tools stipend

• $150/mo team lunch stipend

• $500/one time home office stipend

• Cover up to 100% of your health insurance costs for you and your partner or family

• Equity in the company so we are all invested in the future of computer vision

• Learn the customer's environment and deployment landscape.

• Shadow Support team members.

• Meet customer technical stakeholders.

• Lead your first enablement micro‑session.

• Establish the customer-specific knowledge base.

• Own standing technical check‑ins.

• Operate as the primary technical representative for your region.

• Contribute insights to Roboflow tooling, product, and support improvements.

• Mature the customer's CV operations and deployment reliability.