Mgr Tenant Management Operations

The Tenant Management Operations Manager is responsible for leading the team responsible for provisioning, configuration, and lifecycle management activities of customer tenant environments. This role ensures tenants are provisioned, refreshed, and decommissioned efficiently and accurately, while coordinating across Product, Engineering, Support, Security, Sales Ops, and Customer Success to deliver a reliable customer experience.

• Manage end-to-end tenant operations, including provisioning, refreshes, copies, migrations, resets, and decommissioning.
• Coordinate requests for customer tenants, ensuring timely execution and proper approvals.
• Manage growth and development of team members, establishing goals and engagement strategies.
• Monitor tenant health, availability, and configuration accuracy.
• Investigate and resolve tenant-related issues, escalating technical problems when needed.
• Maintain operational processes, runbooks, documentation, and service-level expectations.
• Identify process gaps and drive automation, standardization, and continuous improvement.
• Partner with internal/external team members on creation and implementation of new or improved processes
• Ensure compliance with security, privacy, and internal operational controls.
• Communicate status, risks, and dependencies clearly to stakeholders.

• 3+ years of experience in operations, platform support, technical program management, systems administration, or a related field.
• 3+ years of experience managing customer-facing or internal environments in a SaaS or enterprise software setting.
• 3+ years of experience managing 5 or more employees
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent communication and stakeholder management skills.
• Comfort working with cross-functional teams and operational workflows.
• Analytical mindset with the ability to troubleshoot issues and identify root causes.
• Work under time constraints
• Previous experience engaging and working with cross-functional enterprise level software development projects
• Strong verbal and written communication - must be comfortable working directly with SMEs (Subject Matter Experts)
• Capable of working on multiple projects while maintaining close attention to detail
• Effective problem-solving and strong interpersonal skills with positive, 'can do' attitude
• Self-Motivating, dedicated, with a strong sense of accountability
• Excellent ability to handle multiple tasks under tight deadlines

• Experience with tenant provisioning, environment management, or release operations.
• Familiarity with HR, payroll, workforce management, or enterprise SaaS platforms.
• Experience improving operational processes through automation or tooling.
• Knowledge of incident management, change management, and access governance.
• Working knowledge of JIRA
• Working knowledge of Salesforce
• Working knowledge of Microsoft Office applications including PowerBI