Medical Office Assistant

• Welcome clients professionally and pleasantly at reception

• Answer internal phone calls

• Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure

• Process client payments, close and balance the cash register at the end of the day

• Work closely with the coordinator to ensure smooth operations and respect appointment times

• Respond to various client requests with courtesy, confidentiality, and professionalism

• Ensure complete file management, return calls, handle on-site physician requests, etc.

• Enter data accurately in our computer systems and keep records up to date

• Manage the filing of results received in medical files

• Follow up on missing results

• Finalize files within prescribed deadlines

• Deliver all files to medical staff for review and full medical assessment

• Send results to corporate clients and sometimes to candidates

• Process file billing

• Ensure regular and rigorous follow-up on pending files

• Communicate and collaborate with different internal departments to optimize processes and service delivery

• Prepare patient files according to established protocols based on the physician and nurses' schedules

• Respond to patient and client requests for copies of their files

• High school diploma

• 1 to 2 years of experience in a similar role or office work

• Bilingualism (spoken and written)

• Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills

• Meticulous, methodical, and detail-oriented

• Strong autonomy and organizational skills

• Customer service excellence-oriented

• Demonstrated team spirit

• Training in secretarial work/medical secretarial work

• Experience in a medical environment

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.