Manager, Special Services (Sales)

Responsible for centrally managing customized services, prioritizing customer retention and satisfaction while ensuring adherence to standard operating procedures and policies. Additionally, accountable for driving revenue growth, optimizing service performance, and overseeing vendor management activities to achieve business objectives effectively Key Responsibilities:

• Manage customized services centrally, ensuring customer retention and satisfaction through effective implementation of procedures and policies.

• Monitor employee satisfaction and service performance, fostering a positive work environment conducive to high-quality service delivery.

• Execute standard operating procedures for each product, maintaining consistency and efficiency in service delivery.

• Achieve and drive gross margin growth through strategic pricing and cost management initiatives.

• Ensure compliance with local regulations and policies, managing adherence to processes and procedures.

• Drive revenue growth by identifying opportunities and implementing strategies to capitalize on them.

• Oversee vendor management activities, maintaining productive relationships and negotiating favorable terms.

• Monitor and optimize service performance metrics, identifying areas for improvement and implementing corrective actions.

• Collaborate with cross-functional teams to align service objectives with overall business goals and objectives.

You Would Be a Great Fit if you have:

Minimum Education Bachelor's degree or equivalent

Minimum Experience

• Four (4) years of relevant work experience is required

Knowledge, Skills and Abilities

• Strong presentation skills
• Proven expertise in influencing, persuading, negotiating and decision making
• Strong in written & verbal communication
• Comfortable networking with anyone
• Leadership
• Team Management
• Strategic Thinking
• Vendor Management
• Service Quality Management
• Business Planning & Solution Design

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.