Manager Shared Services

• Manages L&D staff, ensuring the effective design, development, and delivery of training programs.
• Selects, trains, develops, and motivates a team of L&D specialists and coordinators.
• Leads high-level, cross-functional projects to manage and resolve significant business issues and to implement worldwide quality business or process improvement systems.
• Conducts training needs assessments in collaboration with various stakeholders to identify skill gaps and development opportunities.
• Establishes policies and procedures, program governance, and business process design for all learning and development initiatives.
• Evaluates the effectiveness of the company's training programs and initiatives, developing strategies and solutions to worldwide issues impacting the company, and presenting recommendations to senior management.
• Manages relationships with IT, business stakeholders, and relevant outsource/consulting providers to ensure technical development and support services meet learning objectives.
• Oversees the creation of training content, including eLearning courses, instructor-led materials, and job aids, using tools such as Adobe Captivate or Articulate Storyline.
• Acts as the single point of contact for strategic L&D projects, regularly reporting project status to program managers, senior management, and stakeholders.
• Manages the departmental operations budget for learning and development activities.

• Preferred: Instructional Design Certifications

•

• Proven ability to innovate, develop, and produce high-quality results on a consistent basis.
• Demonstrated strong understanding of business and financial planning functions.
• Strong management, human relations, analytical, and communication skills.
• Experience with Adobe Captivate, Articulate Storyline, or other eLearning authoring tools.
• Expertise in designing and delivering training programs to diverse audiences.
• Excellent presentation, verbal, and written communication skills.
• Ability to manage multiple priorities and lead complex projects.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• PMP or QDM Expert Certification is a plus.

General Accountabilities and Job Information JOB CATEGORY First Line Management JOB PURPOSE To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject matter experts. Responsibilities may include interfacing with corporate level management PEOPLE AND PERFORMANCE MANAGEMENT Recruits, develops, motivates and manages the team's performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives PLANNING Coordinates resources with team to ensure the identification and development of goals relating to business initiatives and activities within remit, and in alignment with divisional and corporate goals. Ensures all factors and risks are accounted for in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment. Finalizes and presents plans to senior management for approval. Supports teams inside and outside department in the preparation of more complex business initiatives, business cases or plans as required. TECHNICAL EXPERTISE Maintains and develops expert knowledge of relevant FedEx standards and external requirements (including US/EMEA regulations), and managerial areas, including excellent understanding of the internal and external business environment. Builds team capabilities to provides expert advice on complex or unique issues, which often includes exploring new, dynamic or innovative business opportunities and solutions. PROCESSES & PROCEDURES Coordinates and leads the design of process improvements, systems development or the implementation of best practice within area of expertise. MAXIMISING OPPORTUNITIES Proactively identifies and analyses business issues, opportunities and constraints. Evaluates and makes decisions on high impact issues (e.g. significant resource investments, business dependent systems or activities, revenue generation). Leads and sponsors the implementation to ensure results are realized RESEARCH & ANALYSIS Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning, as required, within and across regions. Supports the development and communication of effective reports to key stakeholders, including executive/senior management. PROJECT MANAGEMENT Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team using project management tools and processes to plan and control various project /programs. Leads and/or participates in the implementation phase of approved solutions. BUDGET MANAGEMENT Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. COMPLIANCE Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to improve department quality and productivity, such as developing more effective ways of working that are consistent with internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the department, project or wider business ALIGNMENTS Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts (SMEs) or external bodies as required. Represents company in external organizations

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.