Manager, Services Consulting

• Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential

• Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions

• Build and maintain subject matter expertise in the Braze service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams

• Manage expectations to deliver for sales and post-sales leadership

• Liaise closely with post-sales leadership to ensure they are supported by pre-sales

• Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.

• Lead development of sales go-to-market materials, talk tracks, and training to help Sales best position the value of our service offering packages with customers during pre-sales motions, to help our organization scale

• Gather feedback from the sales teams regarding our package offerings and work with Service Leadership and Product Marketing teams to help provide insight into new service package offerings

You are a people leader, an expert in service delivery, and a strong advocate for your personnel. 4+ years of experience in SaaS pre-sales or service delivery, consulting, or business analysis.

Must-haves:

• An excellent communicator, presenter, and storyteller with significant client-facing experience

• Effective stakeholder management skills with both internal and external stakeholders at senior leadership level (e.g. Head of CRM, VP/Director, C-suite, etc)

• Experience working with Sales teams and during deal cycles, or have been exposed and have awareness of sales motions from a post-sales role

• Excellent time management skills with initiative, autonomy, and prioritization skills to optimize output

• Curious problem solver who is comfortable operating in and outside of pre-defined playbooks to navigate and find the best solution to challenges

• Available to travel to prospective customer offices for on-site visits, in-person meetings, and collaboration.

• Strong written and verbal English skills are essential

Nice-to-haves:

• Previous experience with the Braze tool and services offerings, or similar products

• Demonstrated experience/comfort managing projects (both internal and client-facing) to completion

• Change management experience

• Business proficiency in one or more additional languages

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $130,400 and $194,400/year, with an expected On Target Earnings (OTE) between $163,000 and $243,000 /year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within Braze

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

At Braze, we're committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze's use of AI:

• To opt out of AI-assisted review of your application, please click the "Learn More" at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.

• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com .

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page .