Manager/Senior Manager Agentic Excellence

Analyze complex Prospect to Cash workflows to identify friction, simplify processes, define business requirements, and translate strategic priorities into actionable technical and operational solutions. •

Champion practical adoption of emerging AI technologies across the business. Identify high value opportunities to apply Agentforce, generative AI, intelligent automation, and agentic workflows to augment human capability, improve productivity, and redesign how work gets done. •

Partner directly with GTM teams to uncover meaningful business problems and identify opportunities for AI driven innovation. Translate real world user needs into clearly defined use cases, apply frameworks such as Jobs to Be Done to understand the work being performed, and rapidly prototype potential solutions using low code, no code, and emerging AI technologies. •

Help ensure AI capabilities are trusted, effective, and ready for enterprise use. Establish clear standards for quality, business relevance, responsible AI, and user experience, partnering with product, technology, security, and governance teams to evaluate new capabilities and determine when they are ready to progress toward broader adoption. •

Lead structured experimentation to turn promising ideas into validated solutions. Define hypotheses and success measures, develop and test prototypes with real users, capture evidence and learning, and use data to determine whether an innovation should be iterated, stopped, or advanced into broader product and engineering development. •

Define how AI and transformation initiatives create measurable business value. Establish success metrics, quantify improvements in productivity, growth, seller experience or operational performance, and build evidence based business cases that demonstrate whether successful capabilities warrant broader investment and scale. •

Build strong alignment across diverse teams and senior stakeholders. Use compelling, data driven storytelling to create clarity, navigate competing priorities, manage organizational risk, and drive decisions across complex matrixed environments. •

Bring structure, discipline, and repeatability to a fast moving innovation environment. Establish effective operating rhythms, prioritization practices, decision frameworks, and performance measures that help teams move quickly without sacrificing quality.

Experience in Prospect to Cash (P2C) business processes, sales operations, enterprise quote-to-cash workflows, or complex enterprise system implementations. •

Hands on experience using generative AI, agentic platforms, low code/no code tools, or AI assisted development environments •

Demonstrated ability to evaluate complex business models, map and simplify intricate process workflows, write actionable business requirements, and use data to solve operational friction. •

Active understanding of modern AI capabilities (e.g., generative AI, autonomous agents, workflow automation) and a track record of applying or championing emerging tech to drive operational efficiency. •

Solution-oriented with an innate ability to navigate ambiguity, translate executive vision into structured frameworks, and build consensus among diverse stakeholders. •

Proven ability to define program goals/KPIs, leverage data to illustrate problem statements and business cases, and deliver measurable outcomes. •

Outstanding communication, storytelling, and relationship-building skills. Demonstrated ability to coach, mentor, and elevate team capabilities without formal direct-reporting authority. •

Highly entrepreneurial, flexible, and innovative with a strong bias for action in a fast-paced environment. •

Experience with Salesforce platform, AI Tools (Claude CoWork, ClaudeCode, Cursor, Codex, Agentforce), PMP, Agile/Scrum, or formal Business Analysis (e.g., CBAP) certifications are a plus. Unleash Your Potential When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,400 - $177,600 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $140,900 - $193,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.