Manager, Scaled Customer Success

At Samsara, we win together, celebrate together, and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will:

• Ensure ongoing success and value realization for Samsara's Scale Customers.

• Define and build long-term strategies to drive value realization and risk management at scale.

• Meet and exceed KPI targets for risk mitigation, value management, and business review.

• Build and optimize standardized playbooks covering onboarding, adoption, expansion, and renewal.

• Directly support the CSM team with critical customer engagements and customer escalations, driving effective resolutions.

• Lead from the front with a willingness to get your hands dirty.

• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

• Hire, develop, coach, and lead an inclusive, engaged, and high-performing team.

Minimum requirements for the role:

• 3+ years as an individual contributor within senior Customer Success, account management, or strategic consulting roles.

• 1+ years in a people manager or leadership role preferred.

• Bachelor's degree from a 4-year accredited institution.

• Demonstrated experience in guiding enterprise customers through a structured value realization process to achieve measurable business outcomes, utilizing a defined engagement methodology.

• Leadership presence across in-person, video, and written communication channels.

• Strong track record in building trust and communicating effectively with a diverse group of stakeholders, including executives, Product and Engineering leadership, and customers.

• Experience supporting or working with technical products.

• Solutions-oriented with strong problem-solving skills.

• Demonstrated ability to take initiative and thrive in a fast-paced, change-heavy environment.

• Passion for exceeding customer expectations and providing exceptional service.

• Ability to handle customer issues with diplomacy, tact, and poise under pressure.

• Strong bias for action, ability to think big, and insistence on high standards.

• Proven experience in mentoring and retaining talent.

• Demonstrated ability to foster an inclusive team environment that values diverse perspectives​.

An ideal candidate also has:

• Experience with SaaS preferred.

• Led a team where each team member managed a portfolio of 50+ accounts.

• Experience with "Tech Tech", Scale, or Digital Customer Success programs.

• Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.

• Experience using Gainsight.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. $109,480 - $147,200 USD

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.