Manager Sales Account - Convenience Channel
Position Summary
Customer & Relationship Management
- Develop, manage, and strengthen professional relationships with assigned Convenience Commercial Chain Accounts.
- Serve as the primary point of contact for customers, ensuring alignment on business objectives and execution priorities.
- Cultivate trust and long-term partnerships to support sustainable growth.
Strategic Sales Execution
- Sell in new products, negotiate contracts, and drive customer adoption of value‑added product tiers.
- Deliver against annual volume, mix, and pricing objectives in alignment with executive pricing strategies.
- Prioritize efforts and resources against approved sales plans and account strategies.
Business Planning & Insight Development
- Gather, analyze, and maintain key account insights, including: • Size and scope of the business
- Product and innovation opportunities
- Competitive landscape
- Timing considerations and potential hurdles
- Accurate Forecasting of new and existing business.
- Pricing communication to operators and distributors
- Maintain accurate account documentation and pipeline updates in the CRM system.
- Track progress and proactively communicate status to all applicable internal stakeholders.
Cross‑Functional Collaboration
- Partner with Business Development, Business Units, Revenue Management, and Trade/Marketing teams to execute customer strategies.
- Lead and manage strategic initiatives and customer-specific programs from concept through execution.
- Coordinate customer presentations, promotional plans, and marketing initiatives to support growth.
Operational & Financial Management
- Manage customer spend, promotional investments, and expense budgets tied to volume objectives.
- Resolve customer complaints, deductions, and billing issues in a timely and professional manner.
- Protect core business while identifying opportunities for incremental growth.
Customer Engagement & Support
- Provide sales support at customer meetings, trade shows, and events as needed.
- Conduct product sampling and present key product features, benefits, and value propositions to customer stakeholders.
Experience
- Minimum of
5 years of outside sales experience
required.
- Experience in
Foodservice, Foodservice Manufacturing, or Distributor Sales
strongly preferred.
- Convenience channel or multi‑unit chain account experience is a plus.
Education
- Bachelor's degree required or equivalent relevant work experience.
Communication & Interpersonal Skills
- Excellent verbal and written communication skills.
- Proven ability to influence, negotiate, and build credibility with customers and internal partners.
Core Competencies
- Strategic thinking and account planning
- Negotiation and contract management
- Conflict resolution and problem solving
- Motivational leadership and collaboration
- Strong financial and business acumen
Technical Skills
- Proficient in Microsoft Office products (Outlook, Excel, PowerPoint, Word).
- Experience with CRM and sales reporting tools preferred (Sales Force & PowerBI).
Success Metrics
- Achievement of volume, mix, and pricing objectives
- Successful execution of strategic initiatives and new item launches
- Growth and retention of assigned Convenience Commercial Chain Accounts
- Effective cross‑functional collaboration and customer satisfaction
All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI. People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.
Relocation Assistance Eligible
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