Manager, Pharmacy Solutions Marketing, Immunology - Patient Engagement & Customer Solution (PECS)

: Innovate and enhance; use data, AI, and partner capabilities to create value, continuously improve program performance, and bring partners along on the customer experience transformation journey

Day-to-day responsibilities include:

• Px Strategy & Design (Compete): Collaborate with Immunology Px and brand teams to execute on the pharmacy channel engagement plan and programming strategy to support in-office or home delivery models; Use market assessments, competitive landscapes, voice of customer, and industry trends to design programs that improve access, speed to therapy, and persistency
• Launch Excellence: Support Immunology launches and label expansions by readying specialty pharmacy partners, standing up hypercare reporting, and ensuring program pull-through to the field
• Operational Excellence (Execute): Use patient analytics, voice of customer, benchmarking, and compliance monitoring to support continuous optimization of program performance (KPI attainment, efficiency, cycle time); Partner with pharmacies to identify and deploy operational enhancements; Simplify and standardize ways of working across the Immunology specialty pharmacy network; Proactively share learnings and best practices within the Pharmacy Solutions team
• Account Management: Partner with national and local account teams to identify strategic Immunology specialty pharmacy partners and identify addressable gaps in patient experience; Influence priorities of account team; Support contracting efforts; Lead quarterly business reviews with pharmacies
• Program Operations & Compliance: Accountable for program development and launch with pharmacies in accordance with regulations and internal policy, including approvals (legal, compliance, privacy), negotiation and contracting, and fair market value assessments
• Measurement & Reporting: Monitor KPIs that reflect Immunology patient needs and brand strategies (e.g., fulfillment, time to ship, adherence, persistency); Present performance summaries, insights, and recommendations to Immunology Px teams
• Teaming: Collaborate with cross-functional business partners in a complex, matrixed environment
• Culture (Optimize): Model the C.E.O. Leadership Behaviors and participate in a culture of learning, smart risk-taking and experimentation within team and through pharmacy partners, including adoption of AI and new technologies
• Diversity, Equity, and Inclusion: Contribute to an inclusive and equitable environment in support of the company's commitment to equal employment opportunity and the value of a diverse workforce
• Leadership & Ethics: Demonstrate ethical, Credo-based approaches with deep knowledge and respect for legal and compliance requirements

Experience and Skills:

• Bachelor's degree; PharmD or MBA is preferred
• A minimum of two (2) years relevant heathcare business experience, including experience in Sales, Marketing, Account Management, Operations, Analytics and/or related fields is required.
• Specialty Pharmacy experience is preferred
• Experience in Immunology (dermatology, rheumatology, and/or gastroenterology) or other specialty market is strongly preferred
• Strong strategy, innovation, analytics skills, and excellent overall business acumen is required
• Experience in developing, maintaining, and influencing strategic business relationships is required
• Experience with budget management; business planning
• Must be capable of managing and prioritizing multiple priorities with a focus on program management and oversight
• Must demonstrate excellent communication & leadership skills with the ability to influence without authority and partner cross-functionally
• Must be able to demonstrate ability to think strategically and successfully operate in two worlds - big picture orientation with attention to detail
• Excellent verbal and written communication skills and ability to present to all levels of leadership required
• Excellent social skills with a demonstrated track record for forging strong, positive relationships with a diverse array of customers and colleagues
• Must be able to demonstrate a solution focused mindset with the ability to identify problems and implement effective resolutions
• Demonstrated C.E.O. mindset: competes for patient and business impact, executes with ownership and urgency, and optimizes through innovation, data, and continuous improvement
• Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time

Other:

• This position is based in Titusville, NJ and requires up to 10% travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.