Manager, Patient Engagement

• Understands patient engagement, advocacy and centricity in order to provide input within the patient journey to inform corporate & brand strategies and improve the patient experience
• Build strategic, long-term relationships with patient associations to understand patients' needs and concerns, identify stakeholders and influencers, align mutual priorities and plan activities that impact decision makers
• Collaborate with people living with diseases and patient associations to identify priorities, unmet needs and develop solutions
• Develop and lead a strategic, pro-active patient relations agenda to shape external issues and improve the environment in a positive way
• Develop and implement advocacy strategies and action plans with specific timelines, budgets and stakeholder's responsibilities
• Develop, coordinate and implement patient-centric initiatives that will support the commercial strategies for a defined therapeutic area
• Provide input/ insights on trends and opportunities during the preparation of patient strategy and brand plans
• Work in collaboration with cross-functional teams to find solutions for patients
• Monitor patient-related activities and report back to brand teams
• Partner with Area and Global on strategic programs that are appropriate to bring to Canada
• Represent AbbVie at relevant meetings; strategic patient association meetings
• Drive innovation at AbbVie by identifying new ways to learn from patients and communicate patient needs to the Brand team
• Serve as an expert in understanding patient associations' strength, challenges and needs
• Challenge the organization status quo and go beyond conventional boundaries - bring innovative thinking
• Build strong relationships with functional leads in Marketing, Government affairs, Market Access, Public affairs, Medical affairs and other relevant functions
• Ensure all written documentation, code of Practice and ACC reporting obligations are met

Qualifications

:

• Three (3) to five (5) years of relevant experience
• Bachelor in Communications, Sciences, Nursing, Public Affairs or any other relevant discipline
• Advanced proficiency in English and French; preference to bilingual candidates
• Experience in working with patient associations
• Experience in patient\stakeholder relations, market access and\or marketing
• Experience working with cross-functional teams and brand team environment is an asset
• Intermediate computer & software skills (MS Office (Word, Excel and PowerPoint), Outlook and Internet)

• Empathize with patients to build trusting relationships and strengthen communication channels
• Use interpersonal skills to build relationships with patient organizations
• Multi-task, to work concurrently with numerous stakeholders and projects
• Prepare and deliver effective presentations while adapting to audience and creating links with people from diverse backgrounds
• Demonstrate strategic focus in verbal and written communications. Tailor communications to meet the requirements of different stakeholders
• Actively listen to stakeholders to understand their needs, issues and opinions.
• Think strategically and challenge status quo
• Influence decision makers. Strong interpersonal skills
• Be very autonomous with strong planning skills
• Manage a budget
• Strong project management
• Legislation and ethics for working with patients and patient associations.
• Understand media and trends in communication
• Understanding of provincial & federal political environment and healthcare systems
• Ability to take key actions and demonstrate behavioral anchors that support all AbbVie leadership philosophy and attributes
• Travel required about 20-25% of the time
• Valid driver's license and passport

AbbVie aims to offer a French-speaking workplace in Quebec and has made efforts to limit English requirements. However, advanced English skills are essential for this role because the position involves working with English-speaking employees, clients, and regions outside Quebec.

Additional Information

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html