Manager, Partner Systems & Operations

• CRM data quality: Own data accuracy. Reconcile discrepancies between opportunity records, partner tabs, and sourcing data. Audit for completeness and consistency.

• Dashboard accuracy: Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources.

• Data reconciliation: Conduct regular audits. Identify missing/incorrect data, duplicates, and orphaned records. Resolve systematically.

• Data governance: Document data standards and naming conventions. Train teams on proper data entry.

• Systems administration: Manage field configuration, page layouts, record types, user access, permissions, and troubleshoot system issues.

• Partner Master Data: Own partner record configuration, Partner Relationship Lead (PRL) assignments, and account hierarchy. Audit for accuracy.

• Partner Portal: Administer access, configurations, and workflows. Troubleshoot access issues. Support onboarding.

• Systems integration: Ensure clean data flow between CRM, Anaplan, Snowflake, and BI tools. Troubleshoot integration gaps.

• Anaplan administration: Own model configuration, user access, cost centers, business roles. Support planning cycles. Troubleshoot submission errors.

• Forecasting support: Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process.

• Documentation & training: Write runbooks and troubleshooting guides. Train teams on proper tool usage.

• Operational triage: Be the go-to for operational questions (sourcing discrepancies, cost center issues, referral fees, business role changes). Diagnose and resolve.

• Head of AMS GPC Business Operations (your manager)

• Senior Manager, Partner Operations Infrastructure (operational requirements/standards)

• Field Business Partners (end-user support)

• IT & Database teams (systems integration)

• Finance team (cost center, budget, Anaplan)

• Partner managers and teams (operational support)

• 5+ years in systems administration, data management, or CRM administration.

• Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting).

• Advanced data skills: Comfortable working with data to validate accuracy.

• Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar).

• Strong problem-solving skills. You diagnose root causes systematically.

• Portal or self-service platform administration experience.

• Excellent documentation and process documentation skills.

• Cross-functional coordination (Finance, IT, Sales, data teams).

• CRM Admin or Advanced Admin certification.

• Partner/channel sales operations experience.

• Snowflake, data warehouses, or BI tools (Tableau, Power BI) experience.

• Multi-org Salesforce environment experience.

• Anaplan certification or significant Anaplan administration experience.

• Track record of process automation or reducing manual work.

• Obsessed with accuracy. Data quality is non-negotiable. You notice errors and fix them before they cascade.

• Systems thinker. You understand how data flows between systems and see the big picture.

• Logical problem-solver. You ask the right diagnostic questions and follow data to root causes.

• Detail-oriented. You track complex configurations and maintain clarity.

• Proactive. You audit and catch issues early, not after they're reported.

• Clear communicator. You explain technical issues to non-technical users simply.

• Continuous learner. You stay current with systems updates and evolving best practices.

For positions in this location, we offer a base pay of 114,200 to 199,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.