Manager, Order Management

• Lead, coach, and develop a team of Order Management professionals and supervisors, fostering a culture of accountability, collaboration, and continuous improvement
• Build organizational capability through talent development, succession planning, performance management, and employee engagement initiatives
• Establish clear goals, performance expectations, and development plans aligned to departmental and company objectives
• Drive workforce planning and organizational readiness to support business growth and evolving operational requirements

• Own end-to-end Order Management operations, ensuring high levels of accuracy, compliance, productivity, and customer satisfaction
• Ensure timely processing of orders while maintaining adherence to company policies, contractual obligations, and critical business deadlines, including month-end and quarter-end closes
• Serve as a senior escalation point for complex order, contract, revenue, and fulfillment issues requiring cross-functional coordination and executive visibility
• Maintain strong internal controls, audit readiness, SOX compliance, and adherence to regulatory and corporate governance requirements

• Identify and lead initiatives that improve efficiency, scalability, automation, and operational effectiveness across the Q2C lifecycle
• Partner with business and technology teams to implement system enhancements and drive adoption of best-in-class Order Management processes
• Champion continuous improvement methodologies and leverage data-driven insights to eliminate bottlenecks and enhance operational performance
• Evaluate existing workflows and organizational structures to ensure alignment with business priorities and growth objectives

• Build strong partnerships with Sales, Finance, Revenue, Legal, Customer Success, and Operations leaders to resolve challenges and deliver business outcomes
• Influence strategic decisions affecting Order Management and broader Q2C processes
• Represent the Order Management function in leadership forums, transformation programs, and business planning activities
• Support mergers, acquisitions, new product launches, geographic expansion, and other strategic company initiatives as required

• Establish, monitor, and report on key operational and business performance metrics
• Analyze trends, risks, and opportunities to proactively drive improvements in service levels, productivity, quality, and employee performance
• Develop executive-level reporting and recommendations to support decision-making and organizational priorities
• Ensure documentation, SOPs, policies, and knowledge management assets remain current and scalable

, including managing managers, supervisors, or large operational teams in Order Management, Revenue Operations, or a related function

• Proven success leading teams in a fast-paced, high-growth technology or SaaS environment
• Deep understanding of Quote-to-Cash (Q2C), Order Management, contract lifecycle management, revenue considerations, and operational controls
• Strong knowledge of enterprise business systems and process automation tools, with experience in

• Demonstrated ability to lead organizational change and influence cross-functional stakeholders at multiple levels
• Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights
• Experience managing operational KPIs, workforce planning, forecasting, and resource allocation
• Excellent communication, executive presentation, and stakeholder management skills
• Proven ability to balance strategic initiatives with operational execution
• Bachelor's degree in Business, Finance, Management, or a related field required; advanced degree preferred

#LI-AN2 Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you'll love working with us:

• Competitive compensation

• Comprehensive benefits

• Career success on your terms

• Flexible work environment

• Annual wellness and community outreach days

• Always on recognition for your contributions

• Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .