Manager, Monitoring & Observability

• • Lead, mentor, and grow a team of Expert/Senior Observability Engineers and SREs.
• Define and execute the enterprise observability roadmap, transitioning the organization to modern platforms (IBM Instana, Grafana, OpenTelemetry).
• Manage vendor relationships, software licensing, cloud consumption costs, and department budgets.

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• Act as the delivery leader for all observability engineering initiatives using

frameworks.

• Oversee backlog grooming, sprint planning, and resource capacity for the engineering team.
• Apply

• Champion

practices across the team, ensuring strict adherence to Change, Incident, and Problem Management protocols.

• Serve as the Senior Escalation Manager during Major Incidents (P1/P2), coordinating multi-disciplinary war rooms and driving post-incident Root Cause Analysis (RCA).
• Drive continuous improvement by automating operational toil and integrating observability tools with ITSM platforms (ServiceNow).

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• Govern enterprise Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Error Budgets.
• Provide technical oversight on architecture designs for Kubernetes observability, telemetry pipelines, and Infrastructure-as-Code (Ansible/Terraform).
• Ensure all observability platforms adhere to enterprise security, RBAC, and compliance standards.

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• Partner with Application, Cloud, Security, and DevOps leaders to ensure observability is embedded into the CI/CD pipeline (Shift-Left).
• Oversee comprehensive Knowledge Transfer (KT) and transition programs, ensuring 24×7 operational readiness for newly onboarded technologies.

Site Reliability Engineering (SRE), Observability, or Cloud Infrastructure teams.

• Proven track record of managing enterprise-wide IT transformation projects and complex vendor transitions.
• Deep experience operating within heavily regulated, 24×7 enterprise environments using structured service delivery models.

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Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do

great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home.

Some of our benefits include:

• CLT hiring - 40 hours weekly workload

• Work remotely

• Health Insurance - SulAmérica Prestige (available for legal dependents)

• Dental Insurance - SulAmérica (available for legal dependents)

• Life Insurance - Prudential (24x salary)

• Private Pension - Metlife (up to 6% of company match)

• Meal Voucher and Internet allowance - Flash (R$1.000,00 per month)

• Employee Assistance Program

• Wellness program

In addition to benefit package and base salary, other compensation program, depending on eligibility, include and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

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