Manager of Implementations, High Touch - EMEA

• EMEA customers achieve time-to-value quickly and predictably

• Implementation quality is consistent across segments without feeling templated

• Upmarket customers receive an enterprise-ready onboarding experience

• Clear, effective transitions into Customer Success support strong adoption momentum

• Scalable processes reduce manual effort while preserving quality

• ‍ You love to coach. You see every teaching moment as an opportunity and are excited to help your team and our customers grow.

• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. You approach all stakeholder conversations with confidence.

• You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.

• You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.

• ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.

• Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.

• You are data-driven. You use metrics and analytics to inform decisions and measure success.

• You are adaptable. You can navigate changes in a fast-paced, evolving environment.

• You prefer being an individual contributor.

• You prefer an in-person role over remote.

• You are less interested in customer-facing roles that require both technical and interpersonal skills.

• You are accustomed to defining ideas and strategies, yet not responsible for their execution.

• You prefer working with a simple product (such as a point solution).

• You prefer exclusively to build (rather than build, iterate, optimize).

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.

• We want to offer deep expertise whenever we interact with prospects and customers.

• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we'll get into these and other values during the hiring process.

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team

• 45 min - Interview with Head of Professional Services (Hiring Manager)

• 45 min - Mock Customer Escalation Call

• Final Round Part 1:

• 30 min - Interview with VP of Customer Success

• 30 min - Cross-functional Leadership interview

• Final Round Part 2:

• 30 min - Interview with CEO

• 10 min - Closing Questions with Hiring Manager

• You'll get the time to do things the right way; we put a lot of emphasis on high quality work and avoid quick hacks as much as possible.

• You get to sell a product that our prospects & customers are truly excited about.

• Competitive compensation is offered.

• 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby - do it when you feel financially comfortable.

• Unlimited PTO with four weeks recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it

• Twelve weeks of fully paid family leave in the US . We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.