Manager, Implementation

• Manage, coach, and inspire a team of Implementation Strategists, fostering a "We, not I" team mindset to drive collective success and professional growth

• Focus on outcomes and get there fast by taking full ownership of team metrics, including go-lives, CSAT, and time to go-live

• Champion our customer-first mindset ("it's all about the customer") by supporting clients directly during implementation to deliver a smooth, high-impact onboarding experience

• Assign accounts and manage bandwidth across the team to balance workload and client needs

• Utilize first-principles thinking to continuously refine processes and procedures, increasing operational efficiency across the implementation function

• Partner with Sales, Support, Customer Success, and Product teams to strengthen the end-to-end client lifecycle

• Contribute to shaping and scaling the Implementation team as it grows, including developing and executing strategic initiatives

• Be held accountable to company-aligned goals tied to measurable implementation outcomes

• Proven experience managing large teams toward volume-based metrics

• Deep hands-on experience retail platforms

• Retail cannabis experience preferred

• Strong client-facing skills, with the ability to build trust and manage client relationships

• Effective leadership with a track record of building, inspiring, and motivating teams

• Ability to communicate directly, with empathy, building trust and maintaining open, respectful lines of feedback across internal teams and clients

• Analytical, structured, and first-principles thinking, with a relentless process-improvement mindset aimed at achieving key outcomes quickly

We are targeting a starting salary of $98,000 - $115,000 based on the intended level for this role.

In addition to cash compensation, our total rewards package includes:

• Full medical benefits including dental and vision plans to ensure you always have the best care.

• Equity packages in the form of stock options to all employees.

• Technology (hardware, software, reading materials, etc..) allowance

• Flexible vacation and sick days

At Dutchie, we're committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.