Manager- Fulfilment & Experience
About the role
What you will do
• Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
• Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
• Participate in building strategy as an advocate for better user experience from the vantage point the programs you own
• Influence product development choices using data and insights which originate from in-depth knowledge of your program
• Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
• Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
• Manage internal and external stakeholders to ensure success of the programs you own.
• The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
What you will need
• Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred
• Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred
• Strong problem solving and analytical skills
• Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects
• Data driven and inquisitive approach.
Not included in the source posting: about the role, qualifications, benefits.
Who can apply
The employer didn't state any visa, work authorization, citizenship or clearance requirements in this posting. Confirm with the employer before applying.
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