Manager - Field Services - Madurai
Lauritz Knudsen Electrical and Automation
70 years
Designation
Experience Range
Key Responsibilities/Deliverables
- Handling of branch warranty/post warranty complaints of all the LK Products
- Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
- Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
- Improving the Effectiveness & Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc)
- inculcating safety culture within Team & partners to ensure zero accidents
- Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input
Functional Competencies
- Knowledge on LV/MV Switchgear & IA products
- Vendor Management/ Experience in service sales(Spares/AMC/OMC etc..)
- Working knowledge of MS office
- Working knowledge of CRM platforms like SAP, SFDC preferred
Behavioural Competencies
- Inter personnel Skill
- Presentation skill
- Communication skill
Critical Skills Required
Educational Qualification
Diploma/ B.E/ B.Tech - Electrical
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