Manager, Enterprise Customer Success

DX helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. We are a bootstrapped, profitable company experiencing consistent, 3X year-over-year growth. Based in downtown Salt Lake City, we are trusted by customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings. The Role We're a small, highly collaborative team of passionate, top performers focused on delivering real impact for both our customers and our company. As the Manager of the Enterprise Customer Success team, you will lead a group of exceptional Customer Success Managers (CSMs) to drive customer satisfaction, adoption, and retention. You'll develop and execute customer success strategies that align with DX's growth objectives while ensuring customer outcomes are prioritized. You will also own a small portfolio of customers, ensuring you are driving high success rates which result in renewal and expansion You'll be responsible for driving customer success, including the renewal and growth of ARR (Annual Recurring Revenue) within this segment. Working closely with the Sr Manager of Enterprise Customer Success and VP of Customer Experience, you'll help shape a unified customer experience and create "unchurnable" customers. Key Responsibilities •

Onboard and continuously develop your team of CSMs, helping them become subject matter experts on DX products and services. Provide coaching, feedback, and mentoring to ensure a superior customer experience and team success. •

Empower your team to focus on customer outcomes while achieving quarterly and annual targets for net renewals, retention, and expansion. •

Proactively monitor customer health and implement risk mitigation strategies to ensure high renewal rates. •

Build relationships with key customers, uncover opportunities for expansion, and ensure that customer value is consistently delivered. •

Collaborate with Sales, Product, and other departments to enhance the customer experience and drive customer success. In The

, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

: $146,880 - $191,760

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. Zone A: $146,880 USD - $191,760 USD Zone B: $132,192 USD - $172,584 USD Zone C: $121,910 USD - $159,161 USD This role is also eligible for benefits, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit

. In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.