Major Case Specialist General Liability

As a Major Case Specialist, Specialty Liability, you are responsible for investigating, evaluating, reserving, negotiating, and resolving the office and/or department's most complex, high-exposure, and highest-severity injury and/or property damage claims within appropriate authority and oversight. You will serve as an expert technical resource to claim professionals, business partners, customers, and other stakeholders.

This role is eligible for a sign on bonus. What Will You Do?

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within level of authority. Typically, handles high complexity injury and/or property damage claims which includes coverage disputes and contractual indemnity issues.
• Conduct detailed investigations to gather evidence, assess liability and determine extent of damages and establish appropriate reserves
• Evaluate claim information and documentation to make informed decisions regarding coverage and resolutions.
• Engage in negotiations with claimants, legal representatives, and other parties to achieve fair and equitable resolutions.
• Develop and execute advanced resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Prepare and present detailed reports on claim status, trends and outcomes to senior management.
• Work closely with legal, underwriting, and other departments to ensure coordinated claim handling.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Maintain comprehensive and accurate records of all claim activities, communications, and decisions.
• Identify areas in which we can improve or enhance current best practices and offer creative solutions.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly in the areas of AI while maintaining productivity and service quality.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers' requirements within three months of starting the job.
• May require travel, including overnight stays, to attend mediations, trials, arbitration, etc.
• Perform other duties as assigned.

• Bachelor's Degree.

• Five plus years of complex, bodily injury claim and litigation experience.

• Active adjuster license, where required by state law.

• Experience with claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.

• Exceptional written and verbal communication skills with the ability to understand, synthesize, interpret, and convey complex information in a simplified manner to multiple stakeholders.

• Demonstrated ability to make independent decisions and handle complex claims, evaluate severe losses, and negotiate settlements strategically.

• Exceptional customer service skills; demonstrated ability to manage relationships with key stakeholders while delivering a consistently positive experience.

• Exceptional attention to detail and organizational skills with the ability to manage a high-volume workload and prioritize effectively.

• Expert-level negotiation and conflict resolution skills with the ability to apply strategic claim handling practices.

• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while always taking accountability for decisions.

• Expert level knowledge of insurance principles, policy language, exclusions, and ISO forms with thorough understanding of business line products.

• Strong understanding of state and federal insurance regulations, fair claims practices legislation, and legal requirements, with the ability to apply this knowledge to complex claims.

• Ability to quickly learn from experience and apply it to new situations with speed and flexibility.

• High School Diploma or GED.

• Four years of bodily injury liability, property damage liability, or comparable claim related experience.