Licensing Consultant

, you'll play an important role in bringing new and enhanced Visa products and services to life for our clients. You'll work at the intersection of business and technology, partnering with clients and internal teams to understand their needs, define requirements, and shape effective implementation solutions.

You'll provide consultative guidance on Visa regulations, fees, product features, and functionality, while translating complex client requirements into clear technical requirements for internal teams.

Digital fluency is important in all our roles, and you'll be encouraged to use emerging technologies, including Generative AI tools such as ChatGPT and Microsoft Copilot, to work effectively and support your day-to-day activities.

Key Responsibilities

• Provide customized consultative support on license requests of mid to high complexity, applying in-depth knowledge of Visa bylaws, rules, eligibility criteria, and regulatory requirements.
• Offer upfront licensing consultancy to address and manage client expectations and clarify requirements for onboarding.
• Work closely with client-facing teams to provide guidance and support to prospective and current clients on licensing and onboarding queries, including business expansions.
• Coordinate internally with Onboarding and Implementation functions and other stakeholders to improve client onboarding experience and service offerings.
• Monitor all license application workstreams across key stakeholders and update status in relevant systems.
• Execute requests related to administration of clients' licensing lifecycle, including sponsorship options, license upgrades/downgrades, mergers, acquisitions, and terminations.
• Present to client and internal stakeholders on licensing processes, timings, and expectations, including creation and customization of materials.
• Formulate recommendations and refer cases to management, identifying unusual scenarios or potential risks.
• Provide training to new staff and partners to build awareness of licensing and facilitate smooth execution of requests.
• Contribute to business requirements and enhancement requests for tools and systems, and perform acceptance testing.
• Manage communication channels for licensing resources to ensure they are up to date, client-focused, and effective.

• Relevant professional experience, supported by a Bachelor's Degree or an Advanced Degree (e.g. Master's, MBA, JD, MD, or PhD).
• Experience in a client-facing role within financial services, payments, or a related regulated environment. Knowledge of end-to-end licensing processes, business drivers, and client expectations would be an advantage.
• Experience managing multiple priorities and a high volume of work while maintaining attention to detail and meeting deadlines.
• Experience supporting operational activities and identifying opportunities to improve efficiency.
• Experience coordinating projects and supporting clients with the implementation of new products or services, ideally within a payments or financial services environment.
• Strong ability to work effectively with cross-functional and multicultural teams, including in remote environments.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Fluency in English, with strong written and verbal communication skills.
• We'd also value experience in synthesizing technical information into practical business solutions, working with databases and workflow tools, improving processes, and training or sharing knowledge with others.