Library Customer Service Librarian - Information

Reporting to the Sandringham and Hampton Branch Librarian you will play a lead role in developing and supporting programs for the Bayside community including digital literacy, lifelong learning and social inclusion opportunities.

To supervise and manage branch operations when required and ensure best practice with collection development, responding to the needs of the community.

You will be responsible for:

• Demonstrating leadership in the delivery of excellent customer service.

• Providing a high level of product and knowledge support of library services to the community through the provision of reader advice.

• Supporting the life-long learning of the community via library programs.

• Supervising and manage branch staff to ensure that excellent customer service is provided, and branch practices are followed.

To be successful in this role, you will bring the following skills and competencies:

• Librarianship qualification recognised by ALIA.

• Provide a high-quality customer experience to both external and internal customers.

• Provide high quality information provision to both external and internal customers.

• Have current knowledge on the of the library collections and ensure that they are well maintained.

• Participate in running library events that support the Bayside community and outreach opportunities.

• Be willing to undergo and complete a satisfactory criminal history check.

• Provide or obtain an employment-based Working with Children check.

• Generous leave provisions, including accrued time off, parental leave, wellbeing leave, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional annual leave per year.

• Dedicated Staff Wellbeing programs, events and gym membership discounts.

• Learning and development opportunities so our people can grow and thrive.

• If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

• To discover more about the role and responsibilities review the Position Description.

• Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.

• Click Apply to submit your application.

• If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.