Lettings Manager

Lettings Manager

Location: Field Based/Hybrid Role

Contract Type: Full-time, Permanent

Benefits:

Salary: £40,000.00 per annum (Potential to earn additional in commission)

• 25 days holiday

• Celebration days off

• 24/7 Employee Assistance Programme

• Exclusive Purplebricks property discounts

• Tailored commission schemes

• Life Assurance

Purpose of the Role:

The Lettings Manager is created to drive the front end of our lettings business. You will lead the Lettings Field Agents and the Pre-Tenancy team, making sure every valuation, instruction and let agreed moves smoothly through to move-in.

You will be the driving force behind team performance and growth: setting targets, keeping the field team accountable, and reporting daily on activity, revenue and ancillary product sales. Working closely with Property Management, you will make sure all teams collaborate to retain landlords and grow our managed portfolio.

Key Responsibilities:

• Lead, motivate and manage the Lettings Field Agents and Pre-Tenancy team, setting clear objectives and standards.

• Own front-end lettings performance across market appraisals, instructions, lets agreed and revenue.

• Hold individual accountable to their own as well as team targets and KPIs, track progress daily and hold the field team accountable through regular feedback on performance reviews and action plans.

• Produce daily reports on team activity, pipeline and revenue, tracking performance against target and forecast for senior leadership.

• Drive and track the upselling of ancillary products, such as fully managed services, rent guarantee insurance, referencing, inventories and compliance certificates.

• Identify new business opportunities and drive instruction growth through valuations, landlord referrals, local marketing and canvassing.

• Monitor and analyse local rental market trends and competitor activity to inform pricing, strategy and landlord advice.

• Ensure accurate rental valuations and high-quality property marketing so properties are let quickly at the best achievable rent.

• Ensure accurate, timely handovers from field agents to Pre-Tenancy so lets reach move-in quickly and compliantly.

• Build a collaborative, one-team culture between the field, Pre-Tenancy and Property Management teams.

• Work closely with Property Management to convert let-only landlords to managed services, support rent reviews and renewals, and grow the managed portfolio.

• Build strong relationships with landlords, portfolio investors and key stakeholders to retain and grow business.

• Drive team growth by training and developing the team.

• Coach agents on valuations, negotiation and customer service, including joining field appointments where needed.

• Ensure full compliance with lettings legislation, including the Renters' Rights Act, Tenant Fees Act, Right to Rent, deposit protection and AML, and keep processes and training up to date as the law changes.

• Act as the escalation point for landlord and tenant complaints and disputes, and monitor customer feedback and reviews.

Report to the board and senior members of the company around the revenue and team performance weekly.

Key Skills, Experience & Knowledge

Essential:

• Proven experience as a Lettings Manager or in a senior lettings role, leading a sales-led team to revenue and growth targets.

• Strong, up-to-date knowledge of UK lettings legislation and compliance, including the Renters' Rights Act, Tenant Fees Act, Right to Rent, deposit protection and safety regulations.

• ARLA Propertymark Level 3 Award in Residential Letting and Property Management (or equivalent).

• Strong performance management skills: setting targets, tracking KPIs and holding people accountable.

• Commercially minded, with experience driving revenue, pipeline and ancillary product sales.

• Confident with data and reporting, including Excel and CRM dashboards.

• Excellent leadership, negotiation and communication skills.

Experience managing remote or field-based teams.

Desirable:

• ARLA Propertymark Level 4 qualification or MARLA membership.

• Experience of pre-tenancy or property management operations.

• Strong knowledge of the local rental market.

• Experience in a hybrid or online agency model.

• Experience recruiting and building teams during a period of growth.

• Working knowledge of lettings CRM systems.

A leadership or management qualification (e.g. ILM or CMI).