Lead Software Engineer SAM

• Serve as the functional and technical lead for ServiceNow SAMPro and Flexera platforms, ensuring alignment with enterprise software asset management objectives.
• Design, configure, enhance, and support SAM workflows, integrations, data models, and reporting capabilities within ServiceNow and related platforms.
• Partner with ServiceNow administrators, developers, and architects to implement platform improvements, automation opportunities, and new SAM capabilities.
• Maintain awareness of software discovery and inventory technologies and ensure effective integration with SAM platforms to support accurate license reconciliation and compliance.
• Manage and optimize the ServiceNow Content Library, including publisher content requests, software models, and part number normalization activities.

• Manage the complete software and SaaS asset lifecycle, including procurement, deployment, usage monitoring, optimization, renewal, and retirement.
• Maintain accurate software license entitlement records, contracts, maintenance agreements, software models, and licensing metrics.
• Analyze software consumption, utilization, and spend data to identify optimization, rationalization, and cost reduction opportunities.
• Review top software publishers and products to ensure licensing accuracy, compliance, and cost optimization.
• Coordinate software maintenance and subscription renewals with software owners and stakeholders.

• Interpret software licensing agreements and contractual terms to ensure compliant software usage across the enterprise.
• Support software publisher audits, license true-ups, reconciliations, and compliance assessments.
• Provide advisory services to software owners regarding licensing risks, entitlement management, and audit defense strategies.
• Partner with Procurement, Legal, Finance, and Software Owners during contract negotiations, renewals, and dispute resolution activities.

• Ensure integrity, completeness, and quality of software asset data across ServiceNow SAMPro, Flexera, and integrated systems.
• Develop dashboards, reporting solutions, KPIs, and analytics to measure SAM effectiveness, compliance posture, software utilization, and financial performance.
• Troubleshoot licensing, normalization, reconciliation, discovery, and entitlement-related data issues within ServiceNow SAMPro.
• Deliver actionable insights on software entitlement, installation, usage, renewals, and optimization opportunities.

• Expand SaaS visibility through integrations with vendor portals and software publisher platforms.
• Validate integration accuracy through reconciliation activities and partnership with software product owners.
• Drive continuous improvement of SaaS subscription management, optimization, and consumption reporting capabilities.

• Create, maintain, and manage software demand records within ServiceNow to support budgeting, forecasting, and portfolio planning activities.
• Review software and SaaS purchasing requests, contract requirements, and approval workflows to ensure compliance with organizational policies.
• Support software request fulfillment processes, including requisition management, purchase orders, invoice validation, and contract administration.
• Coordinate communications among software owners, service providers, Finance, Procurement, and Legal teams throughout the software acquisition lifecycle.

• Evaluate emerging technologies, industry trends, and SAM best practices to enhance platform capabilities and operational effectiveness.
• Identify opportunities to improve processes, automation, governance, and user experience across SAM services.
• Influence stakeholders and vendors to drive adoption of strategic SAM initiatives and achieve business objectives.
• Develop recommendations that balance cost, compliance, risk, scalability, and user experience considerations.

• Extensive experience in Software Asset Management, Software License Management, and SaaS Asset Management.
• Hands-on experience with

, and software discovery/inventory solutions.

• Strong understanding of software licensing models, entitlement management, publisher audits, and software compliance practices.
• Experience developing, enhancing, or supporting enterprise application platforms and workflow automation solutions.
• Demonstrated ability to analyze complex software licensing and contractual agreements and translate requirements into operational processes.

• Strong understanding of ServiceNow platform capabilities, ITSM processes, and ITIL practices.
• Familiarity with software discovery, normalization, reconciliation, and asset lifecycle management processes.
• Experience with reporting, analytics, KPI development, and data quality management.
• Knowledge of SaaS integrations, API-based data exchange, and software consumption analytics.

• Strong stakeholder management and cross-functional collaboration skills.
• Ability to influence business and technical stakeholders to drive effective software governance decisions.
• Customer-focused mindset with a demonstrated track record of delivering business outcomes and simplifying complex processes.
• Growth mindset with continuous learning, adaptability, and focus on innovation.
• Experience managing vendor relationships and driving service improvements.

• ServiceNow SAM Professional Certification.
• IAITAM Certifications (CSAM, CHAMP, or equivalent).
• Microsoft Licensing Certifications or equivalent software licensing credentials.
• ITIL Foundation Certification.

We hire for skills and capabilities, not just credentials - if this role excites you, but doesn't perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.