Lead Software Engineer - Platform Services

• Lead end-to-end

platforms ensuring stable processing and high availability.

• Have strong understanding of

-to assist with driving prioritization, stakeholder communications, escalations, post-incident reviews, and continuous improvement to prevent recurrence and improve SLA outcomes.

• Provide hands-on

); optimize job flows, reduce runtimes, and strengthen recovery/re-run procedures.

• Deliver

).

• Build and operate

) to streamline monitoring, provisioning, and runbooks; enhance metrics/alerting, dashboards, and automated reporting to surface risks early, improve service level performance and operational runbooks.

• Develop and operationalize

and reusable agent patterns to accelerate delivery.

• Establish

so AI behavior is accurate, safe, and verifiable; drive data readiness and integration practices (modeling, pipeline alignment, quality controls) that improve AI and platform reliability.

• Uphold strong

-technical roadmaps/milestones, secure coding, code reviews, automated testing, CI/CD, and production readiness; partner with product and analyst stakeholders on estimates, dependencies, delivery plans, and outcomes.

• Manage data operations-controlled

, reconciliations, client reporting, and resolution of day-to-day data quality/processing issues.

• Provide

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Strong proficiency in Java and strong working experience with Python.
• Strong architecture and design skills across systems with sound engineering judgment.
• Strong engineering fundamentals (OOD, design patterns, SOLID) and a quality-first mindset (testing/TDD).
• Strong integration and data fundamentals (SQL/PL-SQL; event messaging such as MQ/Kafka).
• Experience operating production services with CI/CD, observability, and reliability best practices.
• Demonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security.
• Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practice.
• Ability to create roadmaps/milestones, manage dependencies, and execute effectively in agile/scrum environments.
• Track record of mentoring engineers, leading reviews, and raising engineering standards across a team.
• Strong communication and collaboration skills across distributed, cross-functional stakeholders.

• ServiceNow experience (including familiarity with the ServiceNow data model).
• Experience using AI-assisted development tools responsibly with strong engineering judgment and secure coding practices.
• Experience with MCP operations patterns (authN/Z, logging/traceability, rate limiting, versioning, safe rollout).
• Experience designing AI agents with grounding/RAG patterns, deterministic fallbacks, prompt/version management, and eval harnesses.
• Understanding of data privacy/security considerations for agent workflows (data minimization, secrets management, least privilege, auditability).
• Experience in AWS or other public cloud platforms.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.