Lead Digital Product Manager - Customer Identity & Access Management (hybrid/remote)

The Lead Digital Product Manager will define, deliver, and manage the lifecycle of multiple products within Allstate's growing digital product portfolio. You will shape and execute the product vision, lead product discovery and road mapping, and make strategic decisions that maximize customer, agent, employee, and business value. You will serve as the single accountable product voice for your assigned Digital Product Family, leading and developing a team of Digital Product Managers while partnering closely with Engineering, Data, UX, and Business leaders to deliver measurable customer, operational, and financial outcomes.

As the Lead Digital Product Manager for Customer Identity and Access Management (CIAM) within the Identity and Access Management (IAM) program, you will lead the strategy and execution of enterprise customer identity and access capabilities. This includes shaping secure, scalable solutions for customer onboarding, registration, profile and account management, authorization, and web access experiences. You will collaborate across cybersecurity, IT, UX, engineering, and business teams to deliver platforms that enable trusted customer interactions while reducing friction and improving operational efficiency.

The CIAM team plays a pivotal role in advancing customer identity and access management initiatives across the organization. In partnership with engineering and product leadership, you will define strategic direction, manage roadmaps and performance outcomes, and drive adoption of integrated identity and access solutions that support the enterprise's broader security, digital experience, and transformation goals.

Key responsibilities

• Own and communicate the vision, strategy, and measurable outcomes for the Customer Identity and Access Management product family.
• Develop and maintain a prioritized multi-year roadmap aligned with enterprise security, digital experience, and transformation goals.
• Lead product discovery using customer insight, operational data, market trends, and stakeholder feedback to validate needs and opportunities.
• Define solutions for customer onboarding, registration, authentication, authorization, profile management, account recovery, and web access.
• Translate strategic objectives into clear product priorities, outcome-based requirements, and delivery plans for cross-functional teams.
• Partner with Cybersecurity, Engineering, Architecture, Data, UX, and Business teams to deliver secure, scalable, and accessible identity experiences.
• Balance customer experience, security, privacy, regulatory, technical, and commercial considerations when making product decisions.
• Define and monitor KPIs covering adoption, authentication success, customer effort, security risk, reliability, operational efficiency, and financial value.
• Use performance data and feedback to prioritise improvements, manage product health, and maximise value throughout the product lifecycle.
• Manage dependencies, risks, investment decisions, and trade-offs across multiple products, platforms, and delivery teams.
• Influence senior stakeholders, secure alignment on priorities, and provide clear updates on roadmap progress, risks, decisions, and outcomes.
• Lead, coach, and develop Digital Product Managers, setting clear expectations and strengthening consistent product management practices.

Essential Skills

• All applicants must demonstrate they have a legal right to work in the UK for employment at Allstate. Allstate is not providing sponsorship for this vacancy.
• Minimum of 5 years' experience leading digital product strategy across complex platforms or multi‑product portfolios
• At least 2 years' experience directly leading, coaching, and developing Product Managers or equivalent cross‑functional roles
• Demonstrated experience influencing senior leaders, with evidence of partnering across Engineering, Data, UX, and Business teams to achieve agreed outcomes
• Proven experience defining, tracking, and using KPIs (e.g. adoption, efficiency, quality, or financial metrics) to drive product prioritization and decision‑making
• Experience operating in a regulated environment, balancing strategic product leadership with hands‑on execution in fast‑paced delivery settings

Desirable Skills

• Domain experience in Customer Identity and Access Management
• Experience with Ping Identity platform.
• Experience operating in large‑scale, enterprise technology environments
• Familiarity with outcome‑based delivery models and product‑centric operating models
• Experience working closely with modern digital platforms, data, or automation‑enabled capabilities

Supervisory Responsibilities

This job has supervisory responsibilities

As well as receiving a competitive annual salary, our reward package includes:

• Corporate bonus scheme
• Pension scheme
• Annual performance-related pay reviews
• Life assurance and income protection
• Flexible working options
• Hybrid working
• Private medical and dental insurance
• Access to an employee assistance programme
• Discounted gym membership
• Two paid volunteering days each year
• Cycle to work scheme

Be part of a high-performing, socially responsible organisation where your work has purpose, and your growth is supported every step of the way.