KYCB Analyst - French Market 🇫🇷

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We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be

based on 60,000 reviews.

puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture

). •

Founded in 2017 by

and

, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. •

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.

because the best teams are built on merit. •

AI is deeply embedded in how we work (

) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------

We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be

based on 55,000+ reviews.

puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture

).

Founded in 2017 by

and

, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are.

because the best teams are built on merit.

AI is deeply embedded in how we work (

) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join Qonto as a

to help entrepreneurs confidently take the next step in their business journey, from company creation to capital increases. You'll make complex processes easier to navigate, support customers through important milestones, and turn their feedback into meaningful improvements. Reporting to

, you'll join a hybrid team of 10+ colleagues across Paris and Spain, helping us deliver a smooth, reliable onboarding experience as we grow.

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Support entrepreneurs and investors via email and chat, providing clear, timely answers about company creation, capital deposits, and capital increases. •

Investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams to move each request forward. •

Identify recurring pain points and work with Product, Tech, Compliance, and AML teams to address their root causes. •

Improve FAQs, response templates, and internal procedures, sharing practical feedback with KYC/KYB and Product teams to simplify the customer journey.

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You bring initial experience in a customer-facing role and enjoy helping people find solutions. Experience in fintech, SaaS, or financial services is a plus. •

You communicate fluently in both languages, with the writing skills to explain complex steps clearly and reassure customers. •

You ask the right questions, investigate issues carefully, and know when to involve a specialist. •

You manage competing priorities, pay attention to detail, and follow through while respecting established procedures. •

You share knowledge openly and work with different teams to turn customer needs into practical improvements.

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Help entrepreneurs launch their companies and complete the capital operations that support their next stage of growth. •

Deepen your understanding of company creation, capital increases, and the operational requirements behind a reliable onboarding experience. •

Bring your ideas, investigate recurring challenges, and help shape processes that make a difference for customers and colleagues. •

Collaborate with 10+ colleagues across Paris and Spain, alongside specialists in Product, Tech, and Compliance. •

Use Zendesk for customer conversations, Notion for shared knowledge, Slack for collaboration, and dedicated KYC/KYB tools.

You'll report to

, based in Barcelona. His professional experience spans France, Ireland, and Spain. Working with Lucas, you'll contribute to a shared goal: helping entrepreneurs move forward with confidence while continuously improving the way the team supports them. At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ------------------------------------------------------------------------------------------------------ On average,

More information on our candidate journey

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Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away ( support@qonto.com ) ------------------------------------------------------------------------------ At Qonto, we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we've been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. ------------------------------------------------------------------------------ On average,

More information on our candidate journey