Knowledge Management PM

• Support the design and execution of KM strategies that prioritize AI-readiness, ensuring all knowledge assets are structured, clean, and chunked for optimal Retrieval-Augmented Generation (RAG) and search discovery.

• Actively develop, test, and refine prompt engineering libraries and context-injection frameworks for internal AI tools to maximize accuracy and minimize model hallucinations.

• Partner with the Head of KM to enforce a Global Knowledge Governance Model covering AI ethics, data lineage, privacy, and automated content validation.

• Establish robust metadata schemas and taxonomy structures optimized for next-generation vector search and LLM ingestion.

• Serve as the resident Confluence Power User and Automation Expert, architecting scalable space hierarchies, page blueprints, and smart workflows using native automation, Smart Values, REST APIs, and third-party integrations (e.g., Jira, Slack/Teams/AI tools).

• Build and maintain automated archiving, stale-content flags, and approval workflows to maintain ecosystem hygiene with minimal manual intervention.

• Audit and optimize Confluence and connected knowledge repositories to reduce "noise," ensuring AI agents only pull from verified, authoritative sources.

• Serve as an empathetic and compelling advocate for a "Knowledge-First" culture, building trust across Product, Engineering, Enablement, and Business.

• Translate complex AI, data, and technical KM concepts into clear, actionable insights for non-technical leadership and cross-departmental stakeholders.

• Partner with L&D and Enablement to design and deliver high-impact training sessions, helping Celonauts effectively interact with AI tools and governed knowledge bases.

• Lead end-to-end KM projects using Agile frameworks to keep pace with rapid AI deployment cycles.

• Track and analyze detailed platform metrics, search query logs, and user feedback loops to continually optimize AI context windows and knowledge architecture.

• Monitor ecosystem health metrics to proactively prevent information decay across all automated knowledge pipelines.

• Experience: Minimum 5-8 years in Knowledge Management, Operations, or Technical Program Management within a fast-paced technology enterprise.

• Confluence & Atlassian Mastery: Expert-level mastery of Confluence administration, advanced page design (macros, templates, agents), native automation engines, and Atlassian ecosystem integrations (Jira, Atlassian Intelligence, API webhooks).

• AI & Technical Skills: Hands-on experience working with LLMs, RAG pipelines, vector-search dynamics, and basic scripting/data structured formats (e.g., JSON, YAML, Markdown) for automated workflows.

• Prompt Engineering: Proven ability to design, benchmark, and optimize systemic prompts for enterprise AI tools.

• Interpersonal & Communication Excellence: Outstanding verbal and written communication skills with a proven track record of influencing cross-functional leaders, managing change, and driving cross-team alignment.

• Agile Project Leadership: Demonstrated ability to manage multi-stakeholder projects, set clear milestones, and deliver on tight timelines.

• Analytical & Problem-Solving Mindset: Strong data-analysis skills to evaluate knowledge health, search metrics, and AI accuracy.

• Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.

• Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.

• Unrivaled Family Support: Benefit from our inclusive parental leave policy - 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.

• Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.

• Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.

• Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.

• Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.

• Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.

• Value-Driven Impact: Join a mission-led organization where our core values - Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future - drive every decision.