JL2A - NM - Customer Service

In the role, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life insurance products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you'll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

Responsibilities:

• Perform Life Insurance Policy Administration and maintenance activities, including both financial and non-financial transactions.
• Process policy-related transactions accurately and within defined timelines.
• Ensure SLA targets are consistently met.
• Handle low to medium complexity transactions.
• Provide training and support to new hires.
• Conduct audits of low-complexity transactions.
• Offer buddy support and assist in resolving process-related queries.
• Coordinate and correspond with clients as required.

Required

• High School Diploma or GED Equivalent.
• At least 1 year of relevant experience listed in the job description.

• Intermediate level of experience with Microsoft Outlook, Excel, and Word.
• Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
• Excellent service orientation and work ethic
• Must be committed to protecting client and producer confidential information.
• Must be able to work independently with minimal direction.
• Excellent interpersonal skills, internal and client facing.
• Strong analytical, organization and communication skills (written and verbal).

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.