Japanese Language Expert

• Communicate with Japanese clients, stakeholders, and team members through email, calls, and meetings.
• Translate and interpret Japanese ↔ English/other business communications as required.
• Understand and prepare Japanese business documents, reports, and presentations.
• Support Japanese projects and coordinate with Japan-based teams.
• Handle business conversations and provide accurate communication support.
• Maintain professional Japanese language standards and cultural awareness.

Your role As a Customer Relationship Specialist, you will focus on maintaining and strengthening day‑to‑day relationships with assigned customers by ensuring consistent, reliable, and responsive engagement across the service lifecycle. Your role will support customer satisfaction by coordinating requests, tracking commitments, and helping customers navigate processes and teams within Kyndryl. Success in this role is demonstrated through accurate follow‑through, clear documentation, and positive customer feedback.

What you will do •Act as a primary point of contact for assigned customers for non‑technical, relationship‑based interactions •Coordinate customer requests with internal delivery, operations, and support teams to ensure timely responses •Track customer issues, actions, and commitments using approved systems and tools •Monitor service activities and follow up on open items to closure •Prepare customer updates, summaries, and status communications using clear and consistent language •Support customer meetings by capturing notes, actions, and next steps •Identify patterns in customer inquiries and escalate recurring issues using defined processes •Contribute to customer satisfaction by ensuring accuracy, responsiveness, and follow‑through

Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

• Strong Japanese reading, writing, listening, and speaking skills.
• Good English communication skills.
• Ability to understand Japanese business etiquette and workplace culture.
• Strong communication, coordination, and interpersonal skills.
• Relevant experience working with Japanese clients or teams is an advantage.

Preferred Professional Experience :

Candidates with JLPT N1 and practical Japanese business communication experience will be preferred.