Japanese Language Expert

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your Role

As a Japanese Language Expert / Infrastructure Specialist, you will act as a project-based subject matter expert, providing technical analysis, documenting solutions, creating diagrams for hand-off, and delivering timely resolutions. This is a hands-on role where your understanding of the interaction between systems and their environments will help drive successful client outcomes.

What You Will Do

• Analyze technical issues and business challenges, identify root causes, and recommend effective solutions.
• Test, modify, automate, and integrate systems to improve performance and operational efficiency.
• Participate in long-term IT infrastructure planning and support operational execution.
• Assess technical feasibility, timelines, and risks during the early stages of projects.
• Collaborate with clients and internal teams to manage expectations and resolve complex challenges.
• Work closely with Architects, Technicians, and Project Managers throughout the project lifecycle.
• Contribute to project success through problem-solving, innovation, and technical expertise.
• Build strong client relationships, delivering high-quality support and becoming a trusted advisor.
• Continuously enhance skills through certifications and professional development opportunities.

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Professional Experience

• At least 6 years of experience in a similar role, preferably in an IT or technical setting.
• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
• Experienced in handling client communication and negotiations.
• Excellent in Japanese skills both translation and interpretation
• Proven hands-on experience in SCRUM or Project Management.
• Excellent problem-solving and analytical skills
• Hands-on experience with cloud technologies, databases, or programming languages is a plus.
• Experience with IT service management tools (e.g., Service Now, Jira).

• Certifications in Japanese language proficiency JLPT N2 or above
• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
• Experience in working with Japanese clients or in a multicultural team is preferred.
• Knowledge of Mainframe domain.
• Ability to work independently and manage multiple tasks and deadlines.