ITS Sellside Client Manager
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Company overview
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Department Overview- Global Markets
About Instinet
ITS Overview
Job Summary
Account Management
- Ownership and management of ITS sellside client accounts
- Build strong relationships with existing product users and decision makers
- Collaborate with clients to uncover challenges and craft tailored solutions to drive measurable impact
- Provide ongoing training and notification of product updates
- Identify and translate requirements against Instinet's technology solutions
- Conduct periodic account meetings and reviews
- Identify and deliver new opportunities with clients to drive revenue growth and strengthen long-term partnerships
Product Coverage
- Serve as the primary point of contact for a set of ITS customers
- Correspond with ITS clients on a day-to-day basis on all aspects of product service. i.e. building client environments, add-hoc requests, support inquiries
- Management of ongoing projects for onboarding, upgrading, or implementing newly requested features and workflows
- Maintain consistent expertise for the full suite of ITS products and services including Newport sellside OEMS, Newport buyside EMS, Insight Post-Trade TCA, Midway Middle Office, and Orchestrate Client Portal
- Customize product setup and configurations to align with client workflows and required needs
- Liaise with technical support, product, and development teams on behalf of clients to resolve issues and delivery of new requests
- Provide necessary feedback and ideas for the betterment and growth of products
Skills
- Coverage or prior experience with Execution Management Platforms and Electronic Execution
- Excellent presentation and communication skills with both technical and non-technical audiences
- Ability to prioritize time-sensitive issues with a strong sense of urgency while maintaining collaborative relationships across teams
- Strong analytical skills to explore multiple solutions for complex, interdependent problems across diverse applications
- Knowledge of capital markets, execution services, and exchange regulatory needs
- Experience with Transaction Cost Analysis (TCA) for post-trade performance reviews
- Strong communicator who can interpret problems or requirements accurately for the coordination of successful delivery of solutions
- Composure under pressure and ability to articulate time sensitive information clearly and concisely
Qualifications
- Bachelor's degree in Finance, Computer Science, Business Administration, or other related fields
- 10+ years of experience in a customer-facing role (trading/execution or fintech related role preferred)
- Understanding of sellside trading workflows
- Knowledge of trading applications, APIs, and other SaaS solutions
- Track record of working independently to produce exceptional results
- Light technical knowledge around coding and software languages
Nomura Leadership Behaviours
Explore Insights & Vision
Making Strategic Decisions
Inspire Entrepreneurship in People
Elevate Organizational Capability
Inclusion
: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
- base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired in the U.S., employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".
Nomura is an Equal Opportunity Employer
Not included in the source posting: what you'll do, benefits.
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