IT Business Manager

• Manage the lifecycle, performance, and governance of a portfolio of 120+ enterprise applications.
• Ensure applications meet business, security, compliance, and operational requirements.
• Develop and execute roadmaps that support business priorities and technology strategies.

• Serve as the primary technology relationship manager for assigned business functions.
• Understand business objectives and translate requirements into technology solutions.
• Partner with stakeholders to prioritize enhancements, investments, and support activities.

• Ensure stable and efficient application support services through established service management processes.
• Monitor operational performance, service levels, incident trends, and customer satisfaction.
• Lead continuous improvement initiatives that enhance service quality and user experience.

• Provide governance and oversight for external service providers supporting the application portfolio.
• Manage performance, service quality, contractual obligations, and resource utilization.
• Ensure effective coordination between vendors, DTS teams, and business stakeholders.

• Manage operational budgets associated with application support and managed services.
• Identify opportunities for cost optimization while maintaining service quality and business outcomes.
• Support forecasting, budgeting, and technology investment planning processes.

• Ensure compliance with corporate policies, cybersecurity standards, regulatory requirements, and audit controls.
• Identify and mitigate operational and technology-related risks.
• Maintain appropriate governance processes for application and vendor management.

• Drive process improvements, automation, and technology optimization opportunities.
• Evaluate emerging technologies and AI-enabled capabilities that can enhance business value and operational efficiency.
• Promote a culture of continuous improvement and operational excellence.

• Accountable for a global portfolio of more than 120 enterprise applications.
• Oversees delivery and performance of more than 40 external resources across multiple vendors.
• Influences technology strategy, service delivery models, investment decisions, and operational priorities.
• Supports business continuity and operational effectiveness for critical enterprise functions.
• Operates with significant autonomy while partnering with DTS and business leadership on strategic initiatives.

Decision-Making Authority

The IT Business Manager independently determines support strategies, service delivery approaches, vendor management actions, operational priorities, and improvement initiatives within established governance frameworks. The role exercises judgment in balancing business needs, resource constraints, risk considerations, and financial objectives to achieve optimal business outcomes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.

Experience

• 10+ years of experience in Information Technology, Application Management, Service Delivery, Business Relationship Management, or related disciplines.
• Experience managing enterprise application portfolios in a global environment.
• Demonstrated success managing vendors, outsourced services, and cross-functional stakeholder relationships.
• Experience overseeing operational budgets and technology service delivery.

• Business Relationship Management
• Application Portfolio Management
• Vendor and Contract Management
• IT Service Management
• Financial and Budget Management
• Risk and Compliance Management
• Strategic Planning and Execution
• Leadership and Influencing Skills
• Process Improvement and Automation
• Executive Communication and Stakeholder Management

Working Relationships