Inside Sales Representative

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

• Manage, retain, and engage a book of business consisting of approximately 1,500 existing accounts under $299,000 annual revenue.
• Conduct proactive outreach to customers to review account activity, understand needs, and maintain consistent engagement.
• Ensure customers are appropriately connected to the correct service or support channel, providing guidance and seamless handoffs.
• Deliver high-touch support, ensuring customers feel valued, informed, and supported in maximizing their product or service portfolio.

• Identify cross-sell and upsell opportunities through relationship-building, account insights, and need-based discovery.
• Utilize value-based selling techniques to transition conversations from service-related topics to strategic growth opportunities.
• Qualify opportunities and move them through the sales funnel, contributing to territory revenue targets.
• Review customer portfolios regularly to identify whitespace opportunities and unmet needs.

• Maintain a regular cadence of customer engagements with a minimum of 16 customer contacts daily.
• Build trust-based relationships that support loyalty, retention, and long-term revenue stability.
• Communicate proactively about product updates, value propositions, and relevant solutions aligned with customer business needs.

• Contribute to a healthy and predictable sales funnel with high-quality opportunities at each stage.
• Monitor funnel metrics, including value, conversion rates, stage distribution, and cycle velocity.
• Develop and maintain a territory business plan in alignment with the Inside Sales Manager.
• Document all activities using CRM tools to ensure accuracy and visibility of customer interactions and pipeline status.

• Master call scripts, conversation frameworks, and messaging sequences.
• Apply value-based selling techniques to shift service conversations into commercial opportunities.
• Develop capabilities in objection handling, opportunity identification, and funnel progression.
• Effectively guide customer conversations while ensuring appropriate support channel routing.

• Customer Engagement: 16+ customer contacts per day
• Revenue Goal: $34.8MM annual target (aligned to plan)
• E-Cup Goal: In alignment with annual business objectives
• Funnel Value: Meeting or exceeding target expectations
• Funnel Health: Strong conversion rates, stage balance, and opportunity quality
• Velocity: Speed and efficiency in progressing opportunities through the pipeline
• Territory Business Plan: Alignment with and contribution to the Manager's strategic direction
• Sales Incentive: Eligible for performance-based sales incentives

• Experience in inside sales, account management, or customer-facing roles preferred
• Strong communication and active listening skills
• Ability to engage high-volume accounts while applying strategic sales methods
• Competence with CRM systems and digital outreach tools
• Ability to manage competing priorities in a fast-paced environment