Inland Operation Executive (Temporary Contract)

• Proper co-ordination with Customers, Customer Service teams (SCM, Ocean, 4PL), Warehouse for stuffing plan and/to arrange services on scheduled, for timely collection and dispatch of shipments.

• Handling daily operations for current/new account after closed win.

• Proactively attend all the inquiries from Customers, CS teams and Subcontractors, well communication with related parties in case of exceptions.

• Preparing SOPs & IOPs in collaboration with Customer, Sale, Procurement, and Products.

• Able to take ownership of the issues and perform problem resolution to the customer's satisfaction.

• Ensuring compliance to internal & external audit controls; process efficiency and delivering operational KPIs.

• Drive operational excellence through KPI measurement and analysis.

• Able to work independently with the limit supervision from higher level.

• Enhance productivity & performance with initiatives in operation.

• Actively contribute initiatives to support process improvements.

• Take every opportunity to expand on services in scope of solution design and new business development.

• Carry out ad-hoc tasks assigned by Team Manager.

• Working at on-site (required by each project - if any)

• Carry out ad-hoc tasks assigned by Team Manager.

in Import - Export Operation, especially in Trucking & Transport Services

• Knowledge & Experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price's evaluation

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• Language proficiency:

• Hard and smart working, diligent, fast learning, good critical thinking, multi-tasking ability.

• Can-do and willing-to-do attitude.

• Good communication skills and people skills.

• Excellent customer services skills/experiences.

• Efficient claim handling skills.

• Discipline and good interpersonal skill.

• Good skills of computer (Excel basic, Power-point).

• Self - directed, displays initiative and can work independently to focus on results.

• Willing to go out, take charge during off hours if required.

• Willing to travel, to work in terminal office if needed.

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