Infrastructure Specialist III
About the role
JOB DESCRIPTION
Working at Abbott
Career development with an international company where you can grow the career you dream of.
- Health Insurance (starting on Day 1 of employment), Savings Plan (401K) with company match, Life insurance for you and your spouse/children, Short Term Disability, Long Term Disability, Education Assistance, Employee Assistance Program, Vacation, Sick, Personal Days.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is based in Abbott Puerto Rico and requires availability to travel to and support Abbott sites located in Caguas, San Juan, Barceloneta, and Arecibo. Under limited supervision, leads the operation and contributes to strategic planning and continuous improvement of IT infrastructure and services at assigned site(s), ensuring availability, security, and compliance. Coordinates internal and external teams and execute projects and initiatives that enable business objectives. Acts as liaison between local teams and Global Service Desk, Networking, Servers/Data Center, Cybersecurity, and other infrastructure areas as needed. Coverage of 1-4 sites within country, with regular interaction with global teams.No direct supervision of employees; coordinates/guides activities with Managed Service providers. Supports execution of global/regional projects, without ownership of design or planning. No direct budget ownership; may assist in preparation, monitoring and reporting.
What You'll do
Operations & Service Delivery
- Ensure reliable operation of LAN/WAN/Wi-Fi networks, servers, virtualization platforms, and IT rooms, managing incidents, changes, and problems under ITSM best practices.
- Monitor capacity and performance, manage patching, backups, and disaster recovery tests; maintain accurate technical documentation.
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Enforce security policies, access controls, and corporate standards.
Projects & Initiatives
- Plan and deliver infrastructure projects (upgrades, migrations, site builds, cloud/on-prem), defining scope, timelines, costs, and risks.
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Coordinate internal resources and vendors; ensure on-time, on-budget delivery and smooth transition to operations.
Vendor & Contract Coordination
Monitor Managed Service team performance; ensure adherence to SLAs/OLAs and escalate issues as needed.
Support reporting and improvement initiatives.
Governance, Security & Compliance
- Apply corporate frameworks and policies (ITSM, security, configuration, asset management); support audits and remediation.
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Drive initiatives to reduce technical risk and technology debt.
Leadership & Collaboration
Assign and prioritize team tasks; mentor talent and foster a culture of service and continuous improvement.
Manage business stakeholders (manufacturing, quality, finance, etc.) and communicate project status and impact.
Act as point of contact for local stakeholders (manufacturing, quality, finance) and global IT teams.
Communicate status of operations and project activities effectively.
Conditions
Availability for on-call/escalation and off-hours support during critical events.
Bachelor's degree in computer sciencep, Information Systems, Engineering, or related field
- Minimum 4 years of experiences.IT infrastructure/operations experience, 1+ years in team or vendor leadership roles preferred.
- Hands-on knowledge of networking (switching/routing, Wi-Fi), virtualization (VMware/Hyper-V), Windows/Linux, asset/configuration management, backups, and DR.
• Experience managing incidents, problems, and changes; familiarity with ITSM tools (ServiceNow, etc.).
- Hands-on experience troubleshooting hardware such as servers, routers, switches, hubs, modems, network interface cards, among others.
• Change management experience.
The base pay for this position is
JOB FAMILY
DIVISION
LOCATION
WORK SHIFT
TRAVEL
MEDICAL SURVEILLANCE
SIGNIFICANT WORK ACTIVITIES
Not included in the source posting: benefits.
Skills
Who can apply
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