Inbound Sales Specialist - (Pacific Time Hours)

• Educate and support prospective Trupanion customers by delivering exceptional service through inbound warm leads, phone calls, and email interactions
• Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions
• Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making
• Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process
• Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication
• Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience
• Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment
• Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows
• Navigate multiple systems and tools to deliver a seamless and efficient customer experience
• Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment
• Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
• Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates

• 2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
• 1+ years of experience in a customer service role is essential
• Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
• Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
• Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
• Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
• Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
• Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
• Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
• Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
• Strong technical troubleshooting skills and comfort using technology independently in a remote environment
• Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup
• Property and Casualty (P&C) licensing is a plus

• Must be able to obtain andmaintainactive Property and Casualty (P&C) licensing in all 50 states and applicablejurisdictions,e.g.assigned Canadian Provinces.

• The starting pay for this position is $20/hour on a full-time schedule. In locations where local minimum wage requirements exceed the posted rate, compensation will be adjusted accordingly. Along with the hourly pay, Trupanion employees are currently eligible for uncapped monthly bonuses based on individual performance.
• We want all employees to be invested inTrupanion'ssuccess, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

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• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open, casual, pet-friendly, and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.